I pre-ordered a Pixel 6 pro back in October. After it being back ordered several times, I canceled the pre-order because I needed to get a new phone. It has been nearly 2 months, about five different calls to Verizon, and 10 different chat sessions with various customer service representatives, and I still cannot get $1,000 charge for the Pixel 6 pro that I never received, off of my account. Everyone keeps assuring me that they have a supervisor on it, and it will be taken care of within 48 hours. It's been 2 months. I have canceled autopay on my account, because I cannot afford to have $1,000 taken out of my account this month. I need this charge cleared in the next week. Has anyone else experienced anything like this? This is absolutely ridiculous.
Hi and sorry to hear you are having troubles with the cancelation of your pre order. We've sent you a private message.