I need help. Which department and at what level do I need to speak with to get a guarantee(stated more than once) stood by.

[RainaS]

 Who do I speak to?

to actually resolve this issue. I had been  promised  during the c I yrse of several calls by different individuals at verizon a brand new replacement device. I won't bore you with all the details but there is a valid reason this was promised. When I've been transferred to finalize the process I've either been treated terrible by the new person I have been connected to or flat out denied while beig treated terribly. To add insult to injury,  I have since been charged an additional $1200 on my account. I am losing my mind over how poor customer service has gotten. I have been a loyal customer verizon since 2000 and Atlantic Bell for years prior to that. Loyalty used to cou t for something. Who do I actually speak with in order for Verizon to fulfill their promise.  I have spent countless hours of my time on t h e phone and now 3 visits to corporate stores, initiated by Verizon customer service. Each corporate store visit came with a minimum of 2 hourz of waiting before actually getting to speak with someone only to be sent away with no help. I have never thought about switching to another provider before now. Sadly if this isn't resolved that is what I will have to do. This has to be resolved today one way or another. I pay $60 a month for insurance on top of my already high bill. I've had conversations with customer service several times, Customer retention made no attempt to retaIn the account. In fact, due to apparent brief notes they were a little condescending with the comment" I'm not saying your lying but..."  and I have asked for a supervisor with no luck. I have asked for the calls to be screened and asked to see the notes, each time nothing. A store employee read back a couple of notes and confirmed the promises made. He was hung up on by customer service while trying to get help on my  behalf. I am flabbergasted.

[vzw_customer_support]

Hello, we're sorry to learn you're having issues with your account. We will be sending you a private message to further assist.

~Ivone