I was lied to by sales rep
Enthusiast - Level 1

I bought my wife an iPhone in 2020. On the advice of the sales rep. For the iPhone early upgrade program. (Pay 50% you get to upgrade) but now they are saying the phone is too old. I can’t trade it in I have had Verizon for years. Never have had any problems. But this really angry me off . Who can I talk to about this ? What steps do I need to take to get what I was sold.

1 Reply
Customer Service Rep

We sincerely want to make sure everything is in order when it comes to your account, Mboyne1021. You came to the right place to get some detailed help. We will need to access your account in a secure channel, so we have sent you a Private Note to proceed.