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If Verizon customer service and this community can't or won't help....
jwca
Enthusiast - Level 2
‎01-09-2022 01:51 PM

If your experience is like mine, and you keep getting passed from agent to agent and they each want to start from the beginning, and you've wasted hours waiting/getting cut off, etc, having to keep  repeating your story, receiving links that don't work, etc, etc---- There is a process for filing a dispute. You can go to this link:  https://scache.vzw.com/content/dam/support/pdf/Notice_of_Dispute.pdf 

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Re: If Verizon customer service and this community can't or won't help....
skorpyo34
Enthusiast - Level 3
‎01-09-2022 05:57 PM

That, or like myself, recently filed a complaint with the BBB. 

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