I returned a 2 month old dead phone to Verizon via UPS. So I got a tracking # and a document stating the date and time when the facilty recieved the phone, and the persons name that signed for the delivery. This was June 13 of this year.
I called to follow up with verizon after my bill was almost $1000. They said they had no record of the phone being returned. I showed the screenshot of the receiving department as well the UPS tracking #. The customer service rep saw that there was an obvious mistake and assurred me it would be taken care of by the next billing cycle. Needlss to say it was not taken care of.
My wife has called several times, spent around 10 hours on the phone, each time re-telling the story and providing the tracking # and the UPS document showing the recieving information.
Each phone call ends with the guarantee that the problems will be resolved "within 3 business days."
Verizon turned off our service, only turning it back on when a payment date was given. We told hem Oct 6.
They are threatening to cancel our service if we dont pay by October 6, 2024.
Its September now. We have been given a service ticket. They said it will be taken care of by Tuesday, September 10th. Im quite skeptical.
We're sorry to read that you have not gotten the help you need. We're here to help. We'll be sending a private message. ~Peter
Start a new topic or ask questions in the open forum.
