CSR Jeff approves 6 day early upgrade for dead phone approx 2:30PM
Go to corporate Kiosk, can't be done there but, CSR Danielle sends me to large corporate store stating upgrade is approved and on file
Corporate manager says no early upgrade and CSR Jamie agrees.
That's it for me, after their handling of Sandy problems and now this, AT&T can't be any worse.
I have documented everything since the Sandy debacle and they'll play hell getting any early cancellation fee.
I can hardly wait until I see if I get an early upgrade. A CSR rep is going to talk to her supervisor (the T.P. guy) and see if it's possible. I spent the entire day trying to switch devices. What I should have been able to do online took all day because Verizon decided I probably wasn't going to use my other phone again and assigned my Device ID # to some prepaid phone they sold to someone else. Now I can't activate my other phone and neither can Verizon. If there are enough numbers in the world for everyone to have their own phone number, why can't everyone have their own EIN number for each phone? The CSR rep assured me this only happens once in a million times. They tried to sell me a phone, telling me I would actually own the equipment. Big woop. Now they're going to see if the supervisor can do my upgrade early. After reading your comment, I'm not going to hold my breath. The CSR rep talked to her sup today and what it boils down to is the fact that I already have a phone I own but can never activate because VERIZON gave my device number to someone else. Why is it when Verizon screws up, the customer is supposed to jump through hoops to get a problem fixed and we are supposed to feel grateful if this supervisor has the brain matter to fix the issue. For days I have been out a phone while they tried to figure out why I couldn't switch devices and now I get to go another 1 or 2 days to get an answer of what her supervisor might be able to do. I now realize that the odds of winning the lottery might be better than getting that early upgrade, so will close now to go buy a ticket.
Helo and happy Tuesday VirginMobileslookinggood,
First, I would like to thank you for sharing your wireless concern. As your wireless provider, we welcome all feedback as this is how we identify areas in which we can improve. Based on your posting, clearly there are some unresolved issues about your account. It will be my pleasure to get this taken care of once and for all. May I have you send me a private message with your wull name, mobile number, and a 2-3 sentence summary of the issue. I'm confident that we will be able to partner together and customize a solution for you.
Arnett_VZW
Please follow us on twitter @VZWSupport
I've been totally displeased. They couldn't send my new phone to a PO box but only to a physical address. I don't get mail at my physical address. So they wanted the physical address of my Post Office where I get my mail. They can send my mail to my P O Box but not my phone?? Got there today, no phone. Looked up my shipping status & they said Fed Ex would deliver it by 7 PM! The Post Office is closed. I trolled the neighborhood, just happened to run up on the Fed Ex man & he had my phone. Thank you Fed Ex. >Comment removed to comply with VZW ToS<
Message was edited by: Verizon Moderator
girls2 wrote:
I've been totally displeased. They couldn't send my new phone to a PO box but only to a physical address. I don't get mail at my physical address. So they wanted the physical address of my Post Office where I get my mail. They can send my mail to my P O Box but not my phone?? Got there today, no phone. Looked up my shipping status & they said Fed Ex would deliver it by 7 PM! The Post Office is closed. I trolled the neighborhood, just happened to run up on the Fed Ex man & he had my phone. Thank you Fed Ex.
Did it occur to you that you not being able to get the phone in your PO BOX was the fault of the POST OFFICE?
This actually is FedEx not Verizon Fedex does not deliver to PO Boxes, so paper mail is a different story unfortunately. Its not just you it is everyone.
stage4survivor wrote:
I have documented everything since the Sandy debacle and they'll play hell getting any early cancellation fee.
Actually Verizon has gotten praise for the way they've handle Sandy. Go ahead and not pay your ETF it will go on your credit report.
B68,
>Comment deleted< Exactly WHO praised them for the Sandy debacle? No one I know. I think my attorney can handle the issue of ETFs, the plan was already developed after Sandy.
Lying to it's customers seems to be company policy...SOP. Classic case of corporate arrogance
Message was edited by: Verizon Moderator
As I bought my iPhone4s (16GB,Black) in the USA from verizon, full price with tax, unlocked ,it was excepted to be a global phone. But now I come across with some problems in China using local carrier, This is very serious for Apple and me! Will I have the chance to fix this?Will verizon help me with this issue? Please do.
Information of my iPhone:
>Personal info deleted<
>MODERATOR COMMENT: Whether you paid full price or not for the device from Verizon Wireless, the devices do not come unlocked and can only be unlocked for VERIZON CUSTOMERS ONLY, who are in good standing and the device has been in service on Verizon's network for 6 months.
Also, flooding the board with the same question that has been answered for you numerous times is against the VZW ToS<
Message was edited by: Verizon Moderator
If he is not getting the service he needs then he shouldn't have to pay the early cancellation fee.
Message was edited by: Verizon Moderator
I agree with all these complaints they have been reviewing my bill for at least a month so I was told they sent me a LG spectrum that did not work but it still change my contract and contract end date said they were going to refund shipping and activation fee all they have done so far is change my peak hours from 7 am to7 pm to 6 am to 8pm I have been told so many lies by technical support and management my bill has gone from 40.00 dollars to three hundred sixteen dollars and nobody can tell me why I have been with Verizon (Alltel) since 1996 had enough I am not doing any thing else about my phone except get service elsewhere unless they get this straight before the 15th of august.
very unsatisfied 1874
itihounddogiti,
Thank you for reaching out to us. I am sorry to hear that you are having trouble with your billing. We certainly want to make sure that you are aware of the charges on your account consistently. We want to make sure your bill situation is resolved, but we would need to review your account to do so. Please follow me tonyg_vzw and then send a direct message with your mobile number and billing password. Also elaborate on the exact issue a little bit to if possible. We look forward to fixing any and all problems.
Thank you,
tonyg_vzw
Follow us on Twitter @VZWSupport
Doesn't look like a Verizon problem to me, possibly just a bunch of misinformed reps.
A few out there may consider Verizon having misinformed reps a Verizon problem.
Probably more than a few. I'm guessing many people. Since they no longer have Verizon though, they are not allowed to post on this forum. A company is only as good at the employees it hires.
dimc wrote:
Probably more than a few. I'm guessing many people. Since they no longer have Verizon though, they are not allowed to post on this forum. A company is only as good at the employees it hires.
There a lot of non Verizon customers posting here. Why they do is beyond me, but they do. You won't see me over at the at&t, t-mobile or Sprint boards trolling around.
1/ Buy droid upgrade. Rep says wife's upgrade will cost $10 a month more to add whenever we're ready.
2/ Take droid back, battery won't charge.
3/ Rep say new phone battery will be delivered to my home.
4/ Let's upgrade wife's phone to iPhone while we're here.
5/ Rep says that'll be a new plan and $20 more per month?????? Not $10???? No!!!!!!
6/ Whatever, we're stuck I guess. Okay, let's do it!
7/ Oh no, we can't do that because you have another transaction in the works. You'll have to wait until your other issue is resolved.
8/ What????????
9/ Then cancel the first transaction. CAN"T DO THAT!
10/ What??????????????????????
There are many other venues where the truth about VZW can be exposed, particularly the reprehensible conduct of it's customer service workers.
The asst manager of the Massapequa Corporate store should be terminated for unabashed lies.
Have no fear Mr/Ms moderator, the truth will get out, you can't censor everywhere
If you think Verizon is so corrupt here's an idea, find another carrier. Why would you want to still do business with a company that you feel is corrupt?
Bingo!
AMEN TO THAT ! ... Im waiting... I want everyone to know the TRUTH!
i dont even think the package these phones come in would fit in a PO box....
Start a new topic or ask questions in the open forum.
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