Increased Phishing Text Messages
eks1910
Enthusiast - Level 3

Not sure about anyone else but lately I have been receiving phishing group text messages that are addressed to multiple recipients (cell-number@vzwpix.com) from the spammers email address, of course I'm assuming that they are using their email address and not stealing someone else's, they usually have a brief message along with a link or IP address intended for the receiver to tap on which of course will take them to some website. I know better to click on those links or even to reply back asking to be removed from the group. It is a pain in the butt to have to block each and every number on the list of recipients in those text messages, you have to write each on down minus the "@vzwpix.com" then go in the blocked numbers setting on your phone and add each one, because if you don't and one person decides they have had enough and replies their reply goes to all. I have found no way to block emails coming to my cell phone SMS, and I also have not found away to block unwanted "Group" text messages. Not sure but I can imagine that I'm not the only person who gets these unwanted group text messages, it would be nice if Verizon could come up with a way to combat these types of unwanted group text messages. Perhaps if more of us complain about it maybe, just maybe it will give Verizon a reason to find a solution to this annoyance. So if this is monitored by Verizon, please come up with a way to block unwanted group text messages and blocking text messaged coming from an email address.

Re: Increased Phishing Text Messages
vzw_customer_support
Customer Service Rep

We know how spam messages can be quite irritating, eks1910. You can set up a spam block for email addresses directly through your MyVerizon. Please follow this link with more information on how: https://www.verizonwireless.com/support/knowledge-base-200868/.Let us know if this helps.

 

KourtneyC_VZW

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Re: Increased Phishing Text Messages
eks1910
Enthusiast - Level 3

Thanks, however the option to select "Block emails & domains" is grayed out, and under our current Verizon Smart Family plan I do not see an option to block emails or domains. So what are my options if I can't select "Block emails & domains"? 

2020-04-21 14_15_45-My Verizon - Blocks.png

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Re: Increased Phishing Text Messages
vzw_customer_support
Customer Service Rep

eks1910, 

 

I apologize for the difficulty with blocking emails & domains! Unfortunately, if the option is not available here, there is no way to block the emails & domains. Does your phone have the option to mute or turn notifications off for the group message, so that you are not bothered with responses to these texts? If unsure, please share your device make & model so we can help find a solution. 

 

MichelleH_VZW

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