Incredibly Poor Customer Service

[JohnAH]

For the last two months I have been trying to apply my company's Verizon discount to my account. The first time I went in the tech said that in order to do that the account, which was in my wife's name, would need to be switched to mine. But after doing some checking he said that wasn't necessary and that they would send an email to my work email which would include a link. I was to click on the link and then follow the instructions and since this was being done from my work email the discount would be applied to my account. I did that and naturally the discount never appeared.

I went to the store again 2 weeks ago and attempted to do the same thing and was told the computers were down and they couldn't help me.

I returned again the next day and the computer were still down. I went in again the next day and the computers were back up and a tech tried to change the account to my name so my company discount could be applied but was having trouble getting the name switched. He phoned someone at Verizon and worked with them for a while and eventually put me on the phone with them. I gave them my information and told them what I wanted to do and after some time with him he said that the discount had been applied. Again the discount never appeared.

Last week I went into the store with the intention of not only trying to get the discount but to upgrade 2 of the 3 phones on my account. We picked out the phones we wanted and discussed an upgrade to the account and got all of that settled. At that time I mentioned that I wanted to change the name on the account so I could get the discount and the tech mumbled something and then told me that he couldn't do that. We continued with the phone and plan upgrades and left the store. What I found out later and what the tech failed to tell me was that Verizon was offering 1 Gig of data per month for each upgrade, so I got 2 addition Gigs a month for free which did show on my account summary.

Yesterday I again went into the store in an effort to get my company discount. I was told again that the account name would need to be changed to mine which I agreed to. After an hour and a half, 2 techs and 2 calls to Verizon the name was switched and the discount applied, at least that was what I was told, I'll verify that when I receive my next bill. At that point I asked if the 2 free gigs were shared data and was then told that in order to change the name on the account the old account needed to be closed and new one opened with my name and because of that any promotions that were on the old account no longer applied. I was never told this at any time during the process and if I had known I might not have changed the name in order to keep the free data. This also wouldn't have been a problem if the account had been changed any one of the 5 times I tried to change it prior to it actually being changed. This whole ordeal is completely unacceptable and was incredibly frustrating.  I lost 2 gigs of data, which has disappeared from my account summary and which I still feel I'm entitled to, because of the incompetence of not only one Verizon tech but several of them.