Is anyone else having trouble with the chat feature?

[Victoria448]

I was in the middle of  a chat with a representative then it just disappeared.

[vzw_customer_support]

Happy Thursday! Victoria448, we are truly sorry to read about your recent chat experience. Our goal is to always provide a world-class interaction. Please tell us, how can we be of service?

~Gilbert

[Paradise384]

its the 13th of jan 2024 and my chat button is not nworking. I updated my browser, i refreshed, i exited then reopened, i shut off my site blockers for any kind of popup or any block at all but still when I clicked on chat, nothing would happen. It didnt try to load, just nothing happened.

[vzw_customer_support]

Paradise384 We're sorry to read you're having issues with this service. Is this the chat option on our site to speak to an agent? ~Peter

[vzw_customer_support]

Hello, this is a courtesy follow up regarding your Chat Feature dilemma. Our goal is to provide the support you need. Please reach out at your earliest convenience, so we can be sure we addressed/resolved all your concerns.

~Gilbert

[Gorson245]

Hi! I was about to agree to a plan upgrade on June 15 and my chat agent disappeared. I tried calling customer service and it was also down. Now chat is stuck on the loading screen and won't connect. I want the deal I was presented with before the promo expires.

[vzw_customer_support]

I know how eager I would be to accept a promotional deal before it expires myself, Gorson245. Apologies for the delay in our reply. Did you still need help with the plan change you were working on? We can help here as well.

-Joseph

[Bronito]

I literally can't even connect on your chat...

[vzw_customer_support]

@Bronito  wrote: I literally can't even connect on your chat...

Bronito, sorry you were having that trouble. For sure I want you to get assistance with anything you need. If you still need assistane, please let us know. 

-John