Is it really so difficult when a customerhas problems that are verified by Tech Support, to properly order replacement devices and give information regarding the shipping of the order? It was bad enough to receive a fraud verification email after almost 2 hours with tech support, but when 2 phones on same account rquired replacing, i only get the info for one of the phones. So what did i do? I contacted Verizon 3 times today to obtain information and hopefully avoid a problem. I still never received the shipping info for the second phone. I hope it arrives as promised, but since there is an error in the automated system and no data online available i am expecting a problem. So far i am not impressed.
Also, is it really that hard to take a digital proof of benefits letter from the "company" (the VA) and apply my discount to my account? Instead, i am told it can take 90 days to have applied. Not a way to show that Verizon "appreciates my service to our country " as they tell me. Nothing should take that long unless i will also receive a credit for charges back to the time of submission. Nothing should take that long. Would Verizon stand for waiting 90 days for payment while i "process" their submittent requestfor remittence? Of course not. But the customer isexpected to? Lets get a move on Verizon. Customers are to cone first, not the dollar.
We surely appreciate your service to our country, SandDWhitley! I'm truly sorry to learn of your dissatisfaction with our fraud verification process and discount applications. I recognize the value in your time so I understand the importance of ensuring your orders have processed successfully. What information did you optain when contacting us 3 times? Did you receive your order confirmations? Please share so I can be helpful in this.
TanishaS1_VZW
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Is there a secure way of contact due to personal data that will go direct to you?
SandDWhitley wrote:
Is there a secure way of contact due to personal data that will go direct to you?
Through the Direct Message system on the community.
How To: Direct Message and tanishas1_vzw.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Thank you, however it is a moot point at this time. I just spent another hour and 20 minutes to be given and apology that the system made an error, they cant supply parts as promised and a $25 credit for my bill and go order the items left out myself. Oh, and Verizon doesnt offer the items for me to get direct either. So i need to invest more time to find what i was promised and cant obtain easily. Doesnt speak highly towards service povide to customers
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