Is there a Verizon wireless issue in Bel Air MD? I, and many neighbors using it, am having no bars!

[vzw_customer_support]

Hello, Jenniferb14. We want to make sure you stay connected. Are you still having this issue? CourtneyM_VZW

[sahildy1376]

I live in Bel Air, MD and the issue is still ongoing. All my calls drop and sometimes I have no service at all, making me completely reliant on my WiFi. 

[vzw_customer_support]

Hello, sahildy1376. Having reliable service is a must. Help is here. Please tell me more so that we can properly troubleshoot this issue. How far from your home must you go before you notice a positive change in your service? Does it change as soon as you leave your home or go down the street? Any pending software updates? 

-Natasha

[sahildy1376]

About a mile towards the stores/main road of town before I get service. It changes when I go down the street and leave the neighborhood. No software updates pending.

[vzw_customer_support]

Thanks for sharing those details with me today, sahildy1376. Can you share with me the nearest cross streets there in Bel Air, where this is happening? Do you know if any other Verizon users or devices are having the same issues you're experiencing?

-Joseph

[sahildy1376]

Vale Road and Crofton Drive, and yes this is common for anyone visiting me or living near me with Verizon. 

[vzw_customer_support]

Thanks for that information. How long has this been an issue? Outside of calls dropping, are you able to use data and text without an issue when your phone is showing service?

-Lauren

[sahildy1376]

Yes to data and texts. And since I moved here it’s been an issue 

[vzw_customer_support]

Hi sahildy1376, I am sorry to read the service issues you're having. We are here to help. I'm going to send you a private message to collect your information and better assist.

-Red