Issue with Authorized reseller
jcummings0519
Enthusiast - Level 1

We recently switched to Verizon at a local authorized reseller.  We were misled about the following:

-Our monthly payment

-Activation fees

-Free items contained in the bundle.

We also paid almost 280 in the store to cover activation fees.  You can imagine our surprise when we got received  a bill from verizon saying we needed to pay what appears to be the same fees. And the monthly payment was different as well as the 'free' iPad. When I say misled I mean that we were told something that turned out not to be the case.

We called Verizon and were told to reach back out to the reseller.  We have contacted them and they said they would resolve it.  We haven't been able to get a hold of them.  He tells us he'll call back then doesn't call back. His  location is 6503 FL-64, Bradenton, FL 34208.   He has been dodging us for a week.

How can we get this fixed?

 

Thanks.

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Re: Issue with Authorized reseller
vzw_customer_support
Customer Service Rep

Oh my. Reconnecting with the company is going to be best. I found that location's information below
https://www.verizon.com/stores/details/florida/bradenton/cellular-sales-bradenton-a00000258653/

There is a "Contact Us" link on Cellular Sales website below to use too
https://www.cellularsales.com/


As much as we would not want this to happen, as a consumer disclosure, we must share the returning options below:
"You may return or exchange wireless devices and accessories within 30 days of purchase. A restocking fee   of $50 applies to any return or exchange of a wireless device (excluding Hawaii). If you purchased your device from a non-Verizon owned retail location (authorized retailer), you should review that location's return policy regarding their acceptance of device returns."

-David

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Re: Issue with Authorized reseller
jcummings0519
Enthusiast - Level 1

But the problem is that we traded in our phones, so we would be in a pickle.  And another problem I have with this is we didn't know it was a reseller.  The sign on the door simply says Verizon, look at Google maps picture: 

jcummings0519_0-1678887114553.jpeg

 

Had we known, we would have just went to an actual verizon store.

 

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Re: Issue with Authorized reseller
jcummings0519
Enthusiast - Level 1
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Re: Issue with Authorized reseller
vzw_customer_support
Customer Service Rep

Thank you very much for bringing this to our attention, jcummings0519. I would like to extend my apologies for the in store experience you had when starting services with us. I want to ensure you get the resolution you need ASAP. Could you please provide more information about what was advised when reaching out to Cellular Sales? Please send us a Private Note. 

*Cheyenne

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