Issues installing Holafly esim

[portugaltravel]

I purchased a Holafly esim for my upcoming travels to Portugal. When I tried to install the esim, an error message said that my carrier (Verizon) has to unlock my phone to allow for this.

[vzw_customer_support]

portugaltravel, We know you must be excited for your upcoming trip. Verizon devices do have a 60 day lock window following purchase and activation. We would like to gather some additional details about your device, account and trip. We will be sending you a Private Note to gather this information and work towards a resolution to ensure you are set up for success for your upcoming trip.

-Andi