Verizon's unlock policy is misleading! I am currently switching carriers and have hit a roadblock finalizing the switch due to Verizon's inability and unwillingness to unlock my device. I've pd off device as required, past your 60-day unlock policy period, have spent HOURS on hold with your reps, and have been promised this device will be unlocked so I can resume with my carrier switch. The only remaining step is Verizon unlock. At this point I am being bound to you as a carrier and forced to use your services that I do not want. I'm very aware Verizon has petitioned the FCC to enable longer locks on phones activated within their network. Perhaps this is contributing to the refusal to take competent measures toward unlocking my device. Also since the FCC is shorthanded and currently not taking new consumer complaints, Verizon has very little recourse for dishonoring their unlock policy. I've had one representative instruct restart my phone four times in a row and it will negate the network lock. Of course that foolishness was not accurate. I spoke with Sarah in Executive Relations who insisted I needed my receipt from Dollar General where I originally purchased the device and that Dollar General was responsible for the lock. I located receipt and contacted Dollar General corporate to which their response was Verizon is the only corporation that can lock the phone and they stated it was reckless for Verizon to even make such a statement. When I spoke to Sarah again yesterday, she stated she would "show my receipt to her partners and just see what they say" with no timetable on follow-up or resolution for this matter. So now I have gone from an explicitly direct unlock policy posted everywhere Verizon does business to an executive representative giving me no resolution or answers and leaving this matter at the discretion of her partners. Take your unlock policy down from all correspondence because it is grossly inaccurate and extremely deceptive! I've exhausted 8 hours of my personal time dealing with this. Hopefully I will be able to move on far away from this company.
NOTE: this is a business postpaid account not a prepaid as shown in the pic below
