Keeps shutting down

[emain]

I have a VZ Jetpack 4G MHS291L

Why does it keep shutting down on me? I'll be using my Ipad,  go to the kitchen  for a drink, and when I come back  it's  offline. I have no way of knowing either as the light doesn't stay on. I can't tell what signal strength I am receiving without starting it up all over again. This is a real pain in the butt.

I can't find anything in the settings to change this either.

The hot spot I had before this always stayed online and lit up so I could see what was going on.

Please, help before I throw the darn thing out!!!

Thanks

Eileen

[smith6612]

Is the unit getting very hot or is the power button feeling like it is stuck? Any firmware updates for it?

[emain]

Hi, Thanks for replying.

No the unit doesn't get hot,power button isn't stuck either.

Yes, there was a firmware update this week. But it didn't fix the problem at all. It has been doing this from day one.

[smith6612]

One way you can tell if the Jetpack is completely shutting down or not is to try to reach it's administration interface. http://192.168.1.1/ . You can obtain the login information from the Jetpack by looking at the Wi-Fi password option in the menu, usually.

If you can reach that and log into that, yet cannot get to the Internet then there's a chance the cellular radio is going dormant and not coming out of it. I've had this happen with 3G Novatel MiFi hotspots when the unit is dealing with a terrible signal.

[tbo27]

http://m-support.verizonwireless.com/mobl/features.kb_73945.tp_2.html

Then pull battery and Sim carefully if that doesn't help