I recently bought 4 new devices, which in itself was a debacle. Finally got that all sorted out and then looking at my billing yesterday and see a charge back on one of my trade-ins plus a new device activation fee for a line that did not get a new device.
I called, today 11/18/2021, very frustrated! Spoke to Shania (probably not spelling this correctly) but she was so kind, professional and helpful! I appreciate a GREAT service rep, especially in this day and age. I did the online survey, but did not allow me to type anything. I was hoping to complete the survey on the phone but was disconnected.
To the supervisors and administration at Verizon, there needs to be a way for the customer to better communicate regarding your service reps, some are amazing, like Shania and some are not helpful at all. Before my call today I was ready to check into moving my business elsewhere - Shania saved me as a customer and reminded me there are great people out there who are in the service industry because they do care!
THANK YOU, miss Shania - I do hope someone sees this and you are recognized for your above and beyond exceptional customer service.