LTE Extender

[AZDesertgirl1]

My old (Apple XR) was only three years old, but the internal microphone failed. My calls were breaking up on the opposite end.  

I bought a new Apple 14 Plus, and I am having network connectivity issues.  Another phone, for $1,000, and I can’t make perfectly connected calls!  I spoke to Apple Support, and they told me that my mic issue and my current network calls being dropped, relate to my Verizon service.

This is the problem that won’t go away.  I had used T-Mobile gateway wireless modem for 8 months, and it was a nightmare.  I kept troubleshooting it.  It was a bad marriage. Do I leave or do I go?  Not many other internet providers in my 60 year old neighborhood.

It was suggested by V that I try a LTE network extender; so I said okay.  Turns out that five days later, I had not received my two day shipment.   I got on the phone, and learned that tech rep I spoke to for over an hour, neglected to have the box approved, as well as neglected to write any call notes for that call.  
I finally get the second box, which was shipped. I keep asking Verizon for credits on my bill. 
They act like they are doing me a favor.  My first call was Oct 19, 2023, and I’ve called every other day at least.  Today is November 7, 2023. 
Every rep and supervisor gives me a different answer. They pat my hand, hand me a tissue, while they offer various excuses, ie. Cell tower network management issues, congestion of your closest tower, you have the basic plan - excuse, you can spend $10 more a month, for premium data - excuse, been promised overnighted delivery by Fed Ex, which turned into ground shipment, four day, by truck, UPS.

Abhi, a male supervisor, promised me overnight FedEx delivery, a call the next day to assure me it had shipped, a call the next day, to help me set it up. But ironically, Abhi promised me the world, but failed to do his promised promises. He told me he was off on Tuesday and Wednesday, but another supervisor would definitely contact me. 
I have spoken to every technical support rep, globally.  
Here’s what I’ve learned.  
This is the biggest stall tactic ever.  I’m waiting on my third LTE box maybe tomorrow.  They keep giving you the empathy, but don’t solve your problem. 
I completely agree with another poster.
 Rinse, lather, repeat is one of my favorite sayings; it really applies here! 
I think Verizon is empathetic, hands you tissues, pats your hand softly, while they do nothing to solve this network problem.  I feel it’s a stalling technique, to pass the time, until another monthly bill payment has been collected. 

Yes, every other institution runs a better ship than Verizon.  I concur.   Social security, Medicare, Wells Fargo bank, but Verizon is holding tight to their empty promises! 

This is a perpetual black hole. No end in sight. 
Oh!  The best part of Abhi’s non-help.  I repeatedly asked for the name and address for upper management to receive my written complaint.  He said he doesn’t have one.  They solve problems at this level.  YEAH, YA DO! 

Google it, friends.  They have a corporate headquarters in New York, and they have a corporate operational headquarters, in New Jersey.  

Sorry this is so long, but this complaint letter just keeps getting longer. Another bad marriage with Verizon. 

AZDesertgirl, or AZDesertgirl1. Can’t recall which

[vzw_customer_support]

Hello, AZDesertgirl1, we know it's important that you receive your order. So we can best assist, we will be reaching out via Private Note.

-Lauren

[AZDesertgirl1]

My two LTE extender do not connect with Verizon’s coverage area.  I spoke to a tier 3 escalated tech support last weekend.

Her name was Anne, I think.  I have talked to over 100 people at Verizon this last four weeks. Anne promised me an update with a phone call yesterday, but of course, she never followed through. 
I have to resurrect my problem each time as V doesn’t care.