Seriously?? A $5 late fee with the very first new payment date (from the 5th to the 2nd of the month)? Better update your automatic messages, as two days before the 5th (yes, 5th), I received a message that read my payment was due in two days. And, because Verizon sent a late alert, perhaps the fees should be waived until Verizon catches up...with itself.
What a rip-off. I am paying for a service in advance and still get hit up with a "late" fee (the payment was on-time per text message.)
Did you not receive the email with the notice saying your bill was ready and it stated when the bill was due?
I will say the automated email saying the payment date was approaching was sent on the wrong date with the wrong due date as I got the same email too. I was able to ignore it as I had already paid my bill.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I received a text notification when my bill was ready on January 25. My bill was normally due on the 17th which means that this bill from January 25 would have been due on February 17. The text message told me when my auto pay card would be debited and there was a lone that says "Please note your bill due date has changed.". Then I was directed to log in to my account to find out more information.
I already knew that my bill due date was going to change but I wasn't worried about it because I go in manually no later than 2 weeks before my actual due date to make a payment.
Verizon can technically charge the late fee the day after your due date if it is not paid. Your agreement states that you will pay on or before the due date and if you do not then you will be assessed a late fee.
Verizon has been rolling out this change for at least 3 months and the information was included in previous bills. It is also in the notification section when you log in. They aren't hiding it.
Sorry but Verizon gives a 5 day grace period. Also you should know when your bill is due anyway. My bill is due on the 18th of each month I get a text telling me it's ready no later than the last day of each month. In other words I always have at least 18 days notice
For 15+ years I have paid on the 5th, as it worked with my pay cycle. On time. 15 years. There should be no "late" fee for a service that is prepaid. THEY changed the due date to accommodate Verizon's needs. Meanwhile, I have patiently tolerated dropped calls, lack of service areas, and other annoying features over the course of 15 years. No rollover data. No plan perks.. Gotta love how corporations treat loyal customers.
You cannot be prepaid if you're complaining of a bill due date change and a late fee.
Prepaid accounts do not get late fees. Prepaid accounts don't have due dates.
With prepaid, if you pay on the 5th you have service until the 4th of the next month. If you don't pay again, you don't get continual service and will be suspended.
I highly doubt you are prepaid.
There are may topics on this forum about this subject and they all say the same thing. Verizon is able to change the due date and we were all warned months in advance. You can call and have your bill cycle changed to be able to get your bill due date back to the 5th of the month. That is about it. I wouldn't waste any more time himming and hawing about it.
Accountessa wrote:
For 15+ years I have paid on the 5th, as it worked with my pay cycle. On time. 15 years. There should be no "late" fee for a service that is prepaid. THEY changed the due date to accommodate Verizon's needs. Meanwhile, I have patiently tolerated dropped calls, lack of service areas, and other annoying features over the course of 15 years. No rollover data. No plan perks.. Gotta love how corporations treat loyal customers.
If you are so disappointed there are 3 other nationwide carriers to choose from. If you get a bill you are on POST-paid no prepaid. Verizon has rollover data. Also explain this term "loyal customer"? i don't get it.
the only way you could be considered a loyal customer is if you have better options for the same price or the same service for a cheaper price elsewhere but choose to stay with Verizon anyway. Well no offense, but that is a stupid thing to do. And so because one makes dumb financial decisions in hopes that some day they'd get some kind of perk they should be rewarded? I'm trying to figure out the logic behind this.
Accountessa wrote:
For 15+ years I have paid on the 5th, as it worked with my pay cycle. On time. 15 years. There should be no "late" fee for a service that is prepaid. THEY changed the due date to accommodate Verizon's needs. Meanwhile, I have patiently tolerated dropped calls, lack of service areas, and other annoying features over the course of 15 years. No rollover data. No plan perks.. Gotta love how corporations treat loyal customers.
Where did this notion the bill is sent and due BEFORE you get service. It’s not. Postpaid accounts are paid AFTER service is already rendered.
If the late fee is charged 5 days after due date, and your due date moved 3 days, it seems you have been perpetually paying 2 days late.
Hi, I'm not sure how much trouble you're experiencing wirh Verizon...i have regretfully been with this horrible, deceitful company 22 years to long. If you had an idea....of what they have put me through for OVER one year now...believe it or not...to a point that the stress, lying, and Illegal activities their Executive Relations Department took part in regarding my issues...you would run my friend. I am trying to put as much information out to people experiencing ANY issues at all....as Verizon is not only being investigated on major overcharging of thousands of people, their " Number one mobile carrier 1st place spot , year after year..has FINALLY been taken from them. I happily offer to give you any further information should you be interested. Just PLEASE know, i want only to help as many people as im able.Sincerly, Karen
KARLOP24 wrote:
Hi, I'm not sure how much trouble you're experiencing wirh Verizon...i have regretfully been with this horrible, deceitful company 22 years to long. If you had an idea....of what they have put me through for OVER one year now...believe it or not...to a point that the stress, lying, and Illegal activities their Executive Relations Department took part in regarding my issues...you would run my friend. I am trying to put as much information out to people experiencing ANY issues at all....as Verizon is not only being investigated on major overcharging of thousands of people, their " Number one mobile carrier 1st place spot , year after year..has FINALLY been taken from them. I happily offer to give you any further information should you be interested. Just PLEASE know, i want only to help as many people as im able.Sincerly, Karen
You have 3 other carriers and several MVNOs to choose form if you feel Verizon is so terrible. Only YOU are forcing yourself to stay.
blockheads. Leave if its so bad. 22 years of stupidity? Wow...
You’re a pretty big advocate for Verizon. Either you are invested some way or paid off some way. Either way you must have monetary reward or you wouldn’t be working so hard on behalf of a company to protect their name. We all know it’s not their great service or outrageous fees that have you so hard for them. You keep saying that everyone has three other name brands they can choose from but in order to switch to them they would have to break a TWO YEAR CONTRACT with Verizon in which Verizon would rob them further with all their underlined hidden terms in their contracts they conveniently do via tablets, can’t print at time of enrollment therefore forward you after the fact via their app or email meanwhile verbally misleading you into signing up! Everyone can clearly see you have skin in the game otherwise you wouldn’t take the time to address EVERYONES posts! Have a nice day!
So, you're saying that for 22 years you've had nothing but problems and you still continued to give them money every month?
Because that makes complete sense.
it's really weird too since Verizon has only been around for 18 years.
I am pretty sure that KARLOP24 is counting time with a regional carrier taken over by Verizon Wireless. Of course we all know that you can't have been a customer of a business BEFORE that business existed.
sprmankalel wrote:
I am pretty sure that KARLOP24 is counting time with a regional carrier taken over by Verizon Wireless. Of course we all know that you can't have been a customer of a business BEFORE that business existed.
but that doesn't count. If their carrier was terrible for say 10 years before Verizon bought them how is Verizon responsible for that?
Verizon is not but they can no longer go after the old company because it doesn't exist any longer. People equate any previous experience as being a fault of Verizon when they should forget about that and only judge Verizon service from the day their phone service was provided by Verizon.
It absolutely blows my mind. For example: I bought a car at a local dealership and got taken to the cleaner's on it. My fault. I had an opportunity to get rid of that car and get a new different one from the same dealership. I didn't want to but my husband thought it a good idea, so I did. Fast forward three and a half years later the dealership changed ownership and name. I found the car I wanted on Cars.com at a price I was willing to pay so I went to them. I knew that they weren't the same company any longer so I gave them a chance. I will probably never go back there again as it still wasn't a smooth sale like it should have been. I still had to haggle to get the price I was promised when I showed them the Cars.com listing. However, I didn't associate them with the old ownership.
I started with Verizon in 1995 and got my first big old Nokia phone mailed to my new house. They were already well established. That was 23 years ago....
mama23dogs wrote:
I started with Verizon in 1995 and got my first big old Nokia phone mailed to my new house. They were already well established. That was 23 years ago....
Hmmmmm.
Verizon Communications was created on June 30, 2000 by Bell Atlantic Corp. and GTE Corp., in one of the largest mergers in U.S. business history. GTE and Bell Atlantic evolved and grew through decades of mergers, acquisitions and divestitures. Today, Verizon is a global technology company delivering the promise of the digital world to millions of customers every day.
My ugly old Nokia says it was from 1998. so I must have dates wrong.
Yikes. My entire method of connecting events to date them is in jeopardy!
Yes!!! You are 100% accurate!! I have been with this "unpredictable" company for 22 years!! So your right on mark mama!!
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