This all took place in August of 2020 when I ported over a line and was told by a Verizon rep that I qualified for a $300 e-gift card and that would be emailed to me. After getting the run around by 4 different associates I was finally able to be connected to a supervisor and was told by the them that I was lying to her and that no reps told me I qualified for anything and then she proceeded to laugh during the call. I didn't know Verizon customer service was so horrible and this is only told here to warn others of what you could look forward too
We want you to have the best experience, no matter how you contact us. I'm sorry to learn of a poor experience with your promotion, and I'm here to help. I will send a Private Note, as well as this reply, so we can make sure you get the benefit of a promotion you quailfy for.
I've experienced similar lies on 3 occasions.
Start a new topic or ask questions in the open forum.
