Lied to and ignored
9wood
Specialist - Level 2

It's very obvious that Verizon does not keep it's word and can't be trusted In regards to credits promised and other issue for that matter on Tuesday January 5 I was called by a supervisor after being hung up this supervisor stated several times he would be providing me a credit who than transferred me to sales. Next day no credit I call several times each time I was hung up on get told there is no notes for credit how convenient more babbling and excuses the last rep decided to add a absurd condition for me to get this promised credit which was repeated yesterday along with there other script  today I get told there is no record of any of this uh really? Guess if I don't have record of having to pay Verizon will just ignore that right off how they only loose what suits them as they continue there lies and delay tactics. I guess my phone's phol log/record is a lie also. Get lied to with a false credit promise and they try to cover it u and pretend it never happened how nice

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4 Replies
Tigerstep
Specialist - Level 3

If a credit was valid, it would have been applied already.

Judging by the tag, you're not a postpaid customer. Prepaid is cheap for a reason, their lack of support shows this. 

9wood
Specialist - Level 2

@Tigerstep I guess the recording if this call excuses the lie suggest you look up lie

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vzw_customer_support
Customer Service Rep

We're sorry to hear about the issues you have been having with this credit. What exactly was the credit for?

EllisandraC_VZW

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9wood
Specialist - Level 2

@vzw_customer_support the credit was told several times to me by mark a supervisor I believe stated 

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