I am a 20+ verizon customer with multiple phone on my package. On 11/5/2020 a verizon representative gave me a deal for upgrading to pixel 5 from my pixel 2. he said verizon agreed to match an AT&T offer. well, looking at my new bill, a week afterwards, I do not see anything he offered. I am paying full price. Regular support say they do not have access to the recording and said I have to mail verizon about it. I am ready to pull all the 4 lines from verizon. I have never been lied to that way. I am not going to snail mail and wait forever for a reply while I am stuck paying full price for the phoen and soon cannot return it. as is, I am told there a $50 restocking fee.
Is there a way to expedite this? thanks you. 413.374.0848
Verizon isn't Best Buy, price matching a competitor isn't something they do. It's up to you, the customer, to check out deals either on Verizon's website or elsewhere to get a phone for a good price.
My account is a former Alltel one and I always do my part before I buy a phone. Verizon might get an A+ for service, but if I could grade sales reps below an F I certainly would.
shocking. just received a call from VZ headquarters. i am receiving everything that was promised.I did not expect to hear back, especially not that fast. kudos to VZ
We value your feedback. Thanks for being the best part of Verizon.
Start a new topic or ask questions in the open forum.
