Local Store Issue - activation

[RufiV]

Hi Folks,

I made a decision to come back to Version after 12 + years and my first 4 days are making me regret that. The store sold me a phone and I ported my number and then they find a white Titanium phone that I agreed to upgrade to - and they apparently did not know how to do that. As a result my original purchased phone and new upgraded one, none will activate with my phone number. 

Store: 304 Center Dr, Superior, CO 80027

#Activation 

I am without a phone for 4 days, and today store staff is refusing to do anything more, they tell me they are trying to help me????. It turned out they are not a Verizon  store but a franchises (cellularsales ) and they are asking me to pick up non working phone and go to a corporate store in boulder.

Verizon, is this how you treat customers? I hav been on support calls for over 10 Hrs in 4 days, what a great experience...I am sorry I decided to come back, now help me leave faster by not helping me get my number back.

[vzw_customer_support]

Hello, RufiV. Help is here as we want you to love your decision to come back to us. Please tell us more about what is going on with the activation? Is there an issue with the porting process? Did they give you any reason why this has been going on for so many days? Please let us know as we would love to help and ensure your account/phone is properly activated. 

-Natasha

[RufiV]

Thanks Natasha,

I  activated a line with 3 y contract with phone , a  Blue 15 pro max, moved my number over, it worked for a day.

Next day,  they offered a white pro max that I wanted and the rep tried to exchange the white phone for blue. According to him, system did not allowed him so he returned the blue phone and ordered a new white. and when he tried activating that white phone with my number, it did not activated. 

After that he did multiple attempts to cancel things, redo things but this is where we are after 5 days. 

He seems to have canceled white pro order, and is now telling me to pick up blue phone and go figure it out with Verizon.

We have been on customer care call up to level 2 tech support and they have tried moving order (of bleu pone)  from Pending to active or cancel. As a result, the line cannot be activated on any phone. 

Let me know what to do - I can take the blue phone and go to boulder center which seems to be corporate one and may able to fix? I guess I now cannot have the white one but at this point, I don't care, I need my number back as all my bank and other accounts are stuck, I cannot login as I cannot receive verification codes!

Thanks,

[vzw_customer_support]

RufiV, thank you for that summary. We really apprecaite you taking the time to give us a all the details so we can better understand what's going on. We'd like to take a closer look at what's happened in the account so we can better help you, and we'll be sending you a Private Message in a bit.

~Jesse

[RufiV]

For everyones benefit.

It's almost a week, and Verizon Support is unable to activate. Here is some detail for those who are considering Verizon - Don't!

1. On line forum wants to verify account. They send a link to any of the line and we did. Post that they tell me since my account is new, they need to send activation code but since account is new, they cannot send it. They want First bill - ok, where is first, bill, we sent it to the line that is not working. So ... well we apologize we cannot help you, please go to a store!

I think Verizon may have one or two sane engineers in their company who can tell that how absurd that process is - even a primary math student will tell catch 22 problem and here a multi billion dollar company sits on this process - let me go to store and will post update.