Lost ability to auto pay
SuperDave420
Enthusiast - Level 2

So I switched banking accounts and forgot to update Auto Pay settings here at Verizon (my fault) They tried 2 auto pay attempts which led to 2-$25 charges on my verizon account here (my fault so I get that), but I paid my bill on time and its never once been late. But then to top it off I was kicked out of Auto Pay completely, thus losing the $10 monthly discount per line.  Verizon lost exactly $0 of revenue due to my oversight but they have no problems profiting off of it. 

So I chat up support and they tell me to contact the Financial Services team, so I do that, they dont even entertain my conversation and send me back to sales, which then sends me to customer support, which tells me to contact Financial Services....  This horrid up about 2-3 hours of time, and ended with no resolution. 

So I try agian another day, get the same run around and then I contact customer support and ask this guy who to contact to leave a terrible review about the customer experience at verizon, he assures me he can fix any problem im having and talks to his supervisor and they enter notes on the account and say to contact Financial Services which I do, and again Financial Services tell me they can't fix it and customer service rep lied. I told them to check the account about the notes from a supervisor and they confirmed they are there and they could see them and then sent me to customer support.  The customer support guy tells me he can credit my account the $70 for the month... and guess what never happens.

I've tried a few additional times to resolve this issue and there doesn't appear to be any amicable resolution forthcoming. Is there any way to fix this? I totally get having to pay the $25 penalties for my mess up, but then to top it off to get kicked out of auto pay for at least 6 months means an additional $450-$500 loss as well, and honestly doesn't make the value of Verizon all that appealing any longer.  If theres no way to fix it thats fine, but it'll be a short lived stop here at Verizon and once devices are paid off I'll be heading else where. 

14 Replies
SuperDave420
Enthusiast - Level 2

Just to add to this, I received a private message on the community from vzw customer service, and it gave me a link to click... I did and then someone called from an 800 number, confirmed my account via email and then simply reset my pin and called it a day. 

didn’t fix or attempt to fix the issue, but I’ve got a new pin now so that’s cool

9wood
Specialist - Level 2

Seems what the issue is it's never there fault or problem and just ignore you myself have spent hours just talking to myself as they repeat same scripts

SuperDave420
Enthusiast - Level 2

I’m just gonna repost daily and spam all the social media channels until it’s resolved.  They’re simply ignoring the issue which is 100% gonna cost them my future business. 

vzw_customer_support
Customer Service Rep

SuperDave420, I'm sorry to hear that you were made ineligible for Auto-Pay for a six-month period. I pay almost all my bills through Auto-Pay or direct debit, and I get how convenient that is, and with VZ, how you can also get that discount. If you were promised a credit, that wasn't applied, that's something we can definitely look at together. I've sent you a private note so that we can look at that in greater detail.

JohnT_VZW

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vzw_customer_support
Customer Service Rep

SuperDave, we are saddened to hear that your initial issue was not resolved. Please let us know what it is and we will do what we can to resolve it for you. - ErichC_VZW

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acraftylady2
Specialist - Level 2

How exactly is it verizon's fault the poster got a new bank account and forgot to tell verizon?  Verizon did their job ans tried to take the payment.   

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SuperDave420
Enthusiast - Level 2

Read the post forget it. I clearly said it’s not Verizon’s fault and said I had no problem with the fees. 

the problem is I can’t use auto pay. 

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vzw_customer_support
Customer Service Rep

We would love to get to the bottom of this issue ASAP! We will be sending you a Private Note, so we can further assist you.

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CatNelson
Enthusiast - Level 2

I'm wondering if there are people among Verizon clients that actually DO receive that $30 Verizon discount? 😉

vzw_customer_support
Customer Service Rep

Please allow us to look into this for you. Would it be okay of we access your account to assist? DavidR_VZW

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Alexward3
Newbie

Would you really because I’m now going through the exact same issue today. I have been on for almost an hour and a half I have called and got sent link then the call hung up. The link lead to chat which gave me another link which oh closed the chat and I swear are you going to do anything about it because this is a fairly old post and it seems the issue persists. Really starting to rethink joining Verizon 

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kh_jenn
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic. Thank you.

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vzw_customer_support
Customer Service Rep

Hello Alexward3. We're sorry for the issues you're experiencing. Can you please elaborate further on your situation? We want to do everything we can to help you out. 

~Ivone

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SuperDave420
Enthusiast - Level 2

It’s in the post. 

ive lost the ability to use auto pay, and customer service and a supervisor said i should have it but I still can’t use auto pay.