Low to no signal everywhere I go; previously strong coverage
JerkTelephones
Enthusiast - Level 2

I'm writing direct because you tell everyone who posts about this issue to message you directly.

I have had Verizon coverage on this phone (iphone 😎 in this location (primarily 94952/94954) with great signal/coverage for over 3 years. In the last week, my ability to use my phone outside of wifi range is almost non-existent. I have low bars, apps don't load, safari won't load websites, my map apps are all offline, and texts won't go through. I have powered down/up my phone, I have reset my network, and I have switched into/out of airplane mode, all multiple times, after which I seem to have a higher number of bars before they drop back down to low levels. I have updated my phone software. I also travel regularly to 94720, 94710, 94607, and other locations all over the Bay Area. Same issue: low to no service.

Can someone please help me fix this? I don't want to change providers but I need cell service that works, and the non-answers listed everywhere in the community forums don't make me optimistic...

12 Replies
aspaeth07
Enthusiast - Level 1

What is going on, we use to be able to use our service every where. Now all I get is drop calls., and low signal. 
if I didn’t owe on my phones, I would go somewhere else. And there are 5 lines on my account. Help 

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Deankellman
Enthusiast - Level 1

I’m in 94551 and coverage is absolutely terrible I just made a post about it. Switching providers soon

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vzw_customer_support
Customer Service Rep

The last thing that we want is to lose your business. We will be happy to look into your service issues to help you turn this around. No need to fear, help is here! Have you tried to restart your device to see if the issue continues? Also, what exact problems are you having with your service?~David

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vzw_customer_support
Customer Service Rep

Having a reliable signal is definitely important. I have checked our system for any active service alerts in your are, and I do see that there is currently an active service alert in place. This means our technicians are aware of the situation, and are in the area working to restore service as soon as possible. *Alfredo

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need to check on 34241 zip code your tower is not been workin g all day keep getting lost calls if any as well as no texts and no signal bars 

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vzw_customer_support
Customer Service Rep

stephanie0217, we appreciate you bringing this to our attention, and we will be sending you a Private Note shortly. Thank you for your patience. -Kevin

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JerkTelephones
Enthusiast - Level 2

Thanks Alfredo - how do I track that information? When I attempt to look for a "network outage" in the Verizon system it just tries to take me through troubleshooting issues for my phone and won't tell me information about what's happening in my location, despite suggesting that it will if I type "network outage" into the chat.

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vzw_customer_support
Customer Service Rep

There is a quick and easy way to check on outage information, as well as set yourself up with network notifications. Click here to review those details: http://spr.ly/6602JM4tr I hope that information is helpful for you.

 

-Jordan

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JerkTelephones
Enthusiast - Level 2

Thanks Jordan - per my message above, when I go to the suggested link, "when I attempt to look for a "network outage" in the Verizon system it just tries to take me through troubleshooting issues for my phone and won't tell me information about what's happening in my location, despite suggesting that it will if I type "network outage" into the chat."

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vzw_customer_support
Customer Service Rep

Thank you for that information, JerkTelephones. Often, an alert will appear in My Verizon for network outages in your location. If you log into My Verizon, do you have any messages or alerts advising of an outage in your area? *Stanley

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JerkTelephones
Enthusiast - Level 2

There are no notifications of outages in my area and when I went to the location you note in your message when I started this chat I also had no outages in my area.

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vzw_customer_support
Customer Service Rep

We want to ensure your device is connecting to our network properly at all times. Do you know which specific plan you are on? When did these issues begin? *Cheyenne

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