MMS Group Text on Android stops working
Cah2035
Enthusiast - Level 1

So for a long time, with multiple phones from different manufacturers (android), I have had group text issues where after several messages, mine fail to send and incoming messages are received as indivudal texts by the sending contact as download but wont download. 

This may or may not have to do with messaging users with iphones, I cant say for sure since I have never had a group with only android users. 

For the life of me I cannot find any legit answers online. I suspect that this has to do with the service, that there is some sort of message cap on MMS and service gets suspended if it detects to much traffic. 

So what is the deal here? This sort of issue is debilitating and makes it impossible to have group chats. I sit here seeing downloadable messages come through and people are wondering why I am not asking, so I avoid group chats as much as possible. 

1 Solution

Correct answers
Re: MMS Group Text on Android stops working
quarksoft
Enthusiast - Level 1

Just ran across a possible solution (have not fully tested it yet but wanted to spread the word here just in case):

Log in to your Verizon account. Select "Account" at the top of the screen-"My Plan"-"Blocks." After selecting the appropriate line, select "block services"- then toggle on "block picture and video messaging." After saving, wait a minute or two then toggle it back to off. After everything saves, a phone restart may or may not be necessary.

Saw this in another post and someone said it fixed the issue for them.

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Re: MMS Group Text on Android stops working
Cah2035
Enthusiast - Level 1

Also before it is suggested, please do not ask me to play around with my settings in my phone (toggle airplane mode, change network settings, etc.) This is NOT an issue with the phone settings. This is a NETWORK issue, which is why I am posting on the Verizon forum and not an android forum. 

Re: MMS Group Text on Android stops working
vzw_customer_support
Customer Service Rep

Cah2035, thank you so much for reaching out. We want to make sure that you can send group messages without any issues. So we can get a better look at the details, please provide us with a Private Note. We will be standing by ready to assist. 

-Kevin

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Re: MMS Group Text on Android stops working
TM701
Contributor - Level 1

I have had and continue to experience this. This has been ongoing for a  very long time.  I would say since at least a year ago.  So like....since summer of 2022.  Or....even longer than that.  It took me a long time to figure out what caused it. 
And yes...customer support wants you to reset network settings, restart phone, turn airplane mode on and off, etc.  I told the last rep as soon as they answered...."Listen...I don't mean to be rude, but do not have me reset, restart, etc....I'm wayyyyy beyond that".  They couldn't understand what I was trying to tell them. So then I said this: "Imagine you and  6 of your closest friends are on a group chat.  Imagine 2 of you are Android (Verizon) and 5 are iPhone. Imagine all of you are playing trivia, asking and answering, back and forth to the group.  Are you imagining? Okay.  Now imagine, after a bunch of texts have been sent and received, that ONLY you and the OTHER Android user (the two Android users), can no longer send or receive group texts from any of the group.  Its ONLY the Android users.  Now imaging that lasts for 10-30 minutes and then it magically gets fixed.  Still imagining?  Now imagine it happens tomorrow under the same circumstances, and then the next day, then the next and the next and EVERY TIME you get in a "high volume" group chat.  And its only the Android guys (who BOTH are Verizon).  And imagine its happened like this for the past year.  And imagine how, every time it happens, your members of your group chat wonder why you all of the sudden quit messaging. It's like Verizon puts you in 'MMS Timeout'  "  It gets very frustrating.  I have a trouble ticket in for this. # *****. I 've spoke with Level 2 support about this twice.  They are baffled.  I feel your pain.  Everything happens EXACTLY as you described it. 

Re: MMS Group Text on Android stops working
runninbear5
Enthusiast - Level 1

Yes! I have been experiencing the same issue since November over the use of two different phones. I switched to Verizon in November and right away I noticed the  issue. On my old phone, Pixel 6, the issue happened almost daily, anytime a group chat I was in picked up. And your description of "MMS timeout" is a perfect description. Now on my Samsung S22 the issue has happened less but it still does occur. It is hard to judge if it is truly less frequent tho as I have switched away from using texting for group chats because of the issue. But it happened again today. The only thing I can think of for what happened today is that my phone was connected to a 4g network at the time. As soon as it switched back to 5g I was finally able to download the messages. I know my pixel only could connect to 4g and thinking back, I could believe my Samsung was only having the issue when it was connected to 4g. Is this something you have also noticed? Or does it happen when connected to 5g as well?

 

I have been trying to debug this for so long so I am curious if our problems are similar and to see what verizon says 

Re: MMS Group Text on Android stops working
TM701
Contributor - Level 1

One of the customer service reps went down the path of 4G/5G.  But, ya know...I'm never on 5G where my house sits. It's always 4G, and the problem comes and goes while on 4G.  Meaning, sometimes it works with 4G and sometimes it doesn't.  The ticket I put in is still showing open.  They "escalated" the ticket and gave me a new ticket number. I think I'll call into today to check the status of it. 

The only thing I can confirm, is that it is Verizon/Android.  And it happens in the midst of large volume group message exchanges.   4 of the 7 of the members are Apple.   3 are Android.  2 of the Android are Verizon.   The 2 Android/Verizon users are who get put in "MMS Timeout".  Every time, it is only us 2.  The 2 of us have Samsungs, coincidentally, but I don't think Samsung is one of the common denominators. Just Verizon + Android.   Good luck. Save a link to this chat. I'll update when I get info back on the trouble ticket. 

Re: MMS Group Text on Android stops working
Slkruger33
Enthusiast - Level 2

I've been having this issue too and it's only the high volume group texts and it does it constantly. It'll fix itself, then as soon as multiple texts start coming in, it pauses again. I literally need it to stop. I have to be able to contact this group. I'm so incredibly frustrated with it. 

Re: MMS Group Text on Android stops working
vzw_customer_support
Customer Service Rep

Hello, Slkruger33, thank you for reaching out regarding your messaging concern. Are you experiencing trouble with sending, receiving, or both? What messaging app are you using? 

-Lauren

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Re: MMS Group Text on Android stops working
vzw_customer_support
Customer Service Rep

Hello! If you still need assistance with messaging, we are just one message away 🙂 

~Maria

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Re: MMS Group Text on Android stops working
vzw_customer_support
Customer Service Rep

We're sorry you're still having these issues. Are you using the stock application on your device? What device are you currently using? What troubleshooting steps have you tried? 

~Ivone

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