Missing Trade Credits
ChristianU
Newbie

Hey Verizon,

How do I get a hold of a Verizon representative that’s not an entry-level customer service rep?

 I traded in a phone almost a year ago and still have not seen any credits on my account.

For the past almost full year I have gone back-and-forth with multiple agents at least one per month, sometimes from Mexico, sometimes from America, sometimes from Asia,   who promise to look into my case, and follow up with me, but nothing ever comes it.

I’ve mailed certified letters to the correspondece team but never hear back. 

I’ve asked to speak to supervisors, but for some reason every time I do all supervisors are unavailable or currently in meetings. 

Short of writings letters to your excutive board what else can I do to speak to someone who can actually help me? 

0 Likes
5 Replies
vzw_customer_support
Customer Service Rep

Let's make sure you're able to get the help you need. W're sorry if you haven't had a solution so far, but we want to make sure this gets taken care of. We'll send you a Private Note so we can assist.

~Jesse

0 Likes
TickedKelly6
Enthusiast - Level 2
  • Did you ever get help with your missing credits? I'm still trying to figure out who will actually help me with the same thing. I keep getting referred back to the guy at the store that gives me very vague answers but no help.
0 Likes
vzw_customer_support
Customer Service Rep

Hello, we know the importance of managing your trade-in credits, especially if they are missing. Verizon is here to help.

 

Fore more trade-in details, check out our FAQs: https://www.verizon.com/trade-in/faq/.

 

We sent you a Private Note, please review at your earliest convenience.

~Gilbert

0 Likes
vzw_customer_support
Customer Service Rep

We are still here to provide support. If you prefer, we do have other support channels that you can reach out to for assistance. You can review all of our support options here: https://www.verizonwireless.com/support/  ~Peter

0 Likes
TickedKelly6
Enthusiast - Level 2

Thanks but I have already been advised that I'm not getting my trade in but thanks.

0 Likes