I am at a loss. I switched plans. I ordered 2 phones including a new line with a BOGO. I have my new phone number. I have paperwork for the new phone and an order number . But what I don't have is the phone itself. When I checked My Verizon and didn't see the separate order number for the new line in my pending orders I was told not to worry and that that it would be processed. When nothing changed on My Verizon I was told it would ship with the other phone even though they had separate order numbers. When I received order shipped ....No phone for the new line!
Any thoughts on who might actually be able to help as opposed to simply telling me its all taken care of?
Hello, we can look into this for you here. Please send us a Private Note to proceed.
Ordered new phone by telephone on May 18, 2022. Verizon said shipped Fedex two day. Phone has not arrived yet (6/26/22). Fedex is useless. Keeps saying "in transit".
That is a long time to wait for the phone. Are you tracking the package via the FedEx website or have you spoken with an agent?
-Tionna
Many, many times. No one knows where it is. Letter has been sent to Fedex CEO.
JDhawk, what exactly is it showing for the tracking on FedEx's website?
-Christopher
It says the package is in Northampton, PA. It's been there since 5/19/22. I have no idea why it hasn't left there.
W definitely want to get your order taken care of. That is far too long to go without getting your package. Please send us a Private Note so that we can better assist you.
*Ellisandra
Received a call from a person in the "executive" office of Fedex saying they can't find the package and that I (not Fedex) should contact Verizon for a replacement. How do I send you a 'private message'?
We're here for you, and want to help you in any way we can with your lost shipment. To send a Private Message, you can go to Facebook or Twitter to send us a Private Messge.
*Lisa
I am having a similar issue. I ordered the new iPhone and series 8 watch and they were to be shipped on 9/16. MyVerizon still shows the ship date of 9/16 and I was told the phone won’t be shipped for 2 weeks but no one knows what happened to my watch. I have contacted customer service many times and keep being told that someone will figure it out. After over 20 years with Verizon I think it’s time to make a change in service providers.
Start a new topic or ask questions in the open forum.
