This issue only seems to be with one number on the plan (we have the Verizon Unlimited Plan), and it's spanned across all the phones on that number so far.
Every time I try to activate the hotspot, it gives me the "Subscribe to mobile hotspot" message. I even logged into MyVerion (which says we have hotspot enabled) on the app and phone browser, but to no avail.
Thanks!
Hyerophant,
I love using my Mobile Hotspot. Let's get you using this as well. I have sent you a direct message. Please send a reply to my message.
RobinD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
It would be great if you could make the answer known to other viewers so we don't have to continue to search for it. This is very frustrating that I pay over $110 a month for a Verizon plan that specifically has a feature I need that I apparently am unable to access or get an easy answer on HOW TO access.
I need help with this also
Harveyjenny wrote:
I need help with this also
what's your plan and the device that has the issue
can you please provide with corporate number? I am highly upset witht the false information given that lead me with a device I do not need
courageous_C Your satisfaction is vital to us, and I'm sorry to know about the way you feel. We want to make sure that you get all the assistance that you need and turn this feeling around. Please tell us more about what's going on?
You can find different ways to contact us here: http://spr.ly/66051Rk0W scroll down, and you will the "Chat with us," "Social Media" contact and our phone number 800-922-0204. Does this information help?
EvelynR_VZW
Hi, I'm having the same problem with connecting my hotspot. Please help.
We want you to have the connection that you depend upon, Gmilner84. When did this issue begin? What make and model of phone do you use? Have there been any recent changes to your account or phone? Looking forward to your response. ChrisM_VZW
To the original poster and ANY OTHERS with this same issue of being unable to turn on their mobile hotspot that SHOULD BE already activated and included in their plan... just use Verizon's online chat support. A representative will activate the service for you (because apparently it is not activated from the get-go). Then you restart your phone and all should be good.
Well my hotspot has been activated a while and used many many times. So was is this just now a constant and repeating problem. Take the garbage somewhere else I'm not buying it. And just use an online chat rep to activate my already active and used before service? How outside of your normal hours. And ninety percent of the time it says connecting with agent and nothing happens. Period. Can sit there endlessly and never get help. So why is this happening to my already activated for months and used dozens of times hotspot service. And how do I turn it on outside of business hours or when your Verizon app won't connect me to a representative
I got the same message about subscribing for the phone hot spot feature, was not working early this morning , has been working fine for years, few issues.
Rebooting the phone several times would not enable the phone hotspot to work.
Later this morning it started working as normal.
I need help with this as well
Mobile hotspot prompts for subscription although already on plan.
I need help with this as well. I was told to find the "apps and products" in my My Verizon and I can't even find that so some help would be much obliged thanks
We are so sorry for the inconvenience. We want to ensure your Mobile Hotspot is working for you. Please make sure the Mobile Hotspot Feature is turned on. Once this is checked, try turning the Mobile Hotspot off and on. Please let us know if you still get the same error message.
TamaraH_VZW
Don't know if this have thelped Ithe original poster (thanks for posting), but it didn't help me. I have the same problem and it has been ongoing for sometime. No, turning it off and on doesn't work. It won't even let me turn it on as it says I have to subscribe and then takes me to the Verizon page where I have to search for my add ons which include mobile hotspot. Galaxy S9. Thanks.
We want to make sure your hotspot services are working at all times, could you tell us if this happens with all devices?
AlfredoL_VZW
Hi. Not sure. Only try with my S9. Like I said, it prompts me to subscribe to the service I am already subscribed to and won't let me go any further. Thanks.
Of course it's checked...hence why there is an issue with the "subscription error". This online support is nothing more than glorified customer service. You guys can do better than this. It's a shame all the tech support centers closed
I cant get mobile hotapot after upgrading to unlimited
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