Monthly bill increased by over $100 and nobody at Verizon can explain why

[chrisnyr20]

My monthly bill jumped by over $100 for the month of December and the detailed charges online don't even add up to the grand total!  Nobody at Verizon can explain why and they bounced me around for hours the other day before putting me on an endless hold.  Anyone else ever have this problem with them??  It has been a brutal experience trying to get an answer.

[9wood]

Seen other reports if this seems they don't expect you to notice

[acraftylady2]

Print out November and December's bill and go over them line for line to see what's different.  Never had my bill go up that much in all the years with verizon.  Post back when you figure it out.

[chrisnyr20]

The itemization of the bill doesn't even add up to the total!  Not to mention they couldn't explain the "surcharges" which went from $3 to $32

Dollar 219 and 10 cents

$219.10

Monthly charges

$79.58

Add-ons

$17.00

Surcharges

$32.12

Taxes and gov fees

$2.69

[9wood]

Noticed it has add ons 79 maybe that has something to do with surcharge just a guess I would figure out what the add on are and see if that's correct or not

[chrisnyr20]

Monthly charges is $79 (plan + phone payment).  Add on is $17 for insurance.  You would think Verizon would comment on this but they can't figure it out either.

[vzw_customer_support]

We are very sorry for the continuing concerns that you have related to your charges, chrisnyr20. We definitely want to assist with this going forward in every way that we can. Please join us back in a private message so that we can assist further. Thank you. BrettA_VZW

[Ann154]

@chrisnyr20

For which month is those charges associated with? What are the charges for the other monthly bill? 

Also that isn't the full detailed line by line charges.

[Tigerstep]

@chrisnyr20 Those totals don't look very itemized. Are you getting them from a paper copy or the digital pdf because the latter will tell you exactly where the surcharges came from on which line.

If totals aren't matching the current cycle, it could be a balance that carried over from the previous month.

[mama23dogs]

@chrisnyr20 

Bizarre

  File a better business bureau or FCC complaint

[vzw_customer_support]

Where exactly are you seeing this information? Can you send us a screenshot? DavidR_VZW

[Ann154]

If a screenshot is posted on the community, please remove any personal information prior to posting the image. 

[vzw_customer_support]

We apologize for this experience, chrisnyr20. We are sorry for the hold time, and we are experiencing higher volumes than usual. Our goal is for your statement to be accurate, and we can certainly take a second look at this. We sent you a Private Note to get the additional information and continue working on this together. 

[chrisnyr20]

For those who had commented and were wondering about the outcome, Verizon provided a credit to offset the mystery charges.  Appears to have been some type of billing error.

[vzw_customer_support]

We are happy to hear that you were able to get this resolved! Please feel free to reach out to us again if you ever need anything else in the future. We are always one message away from assistance! DavidR_VZW

[Brody93]

Did you find a solution to this problem because the exact same thing happened to me 

[vzw_customer_support]

Brody93,

Having a bill be unexpectedly high is never fun. We want to get to the bottom of that. I've sent you a private message. Please reply when you can so we can help. 

-Andrew

[KH-cathy29811]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

[vzw_customer_support]

KH-cathy29811

You definitely deserve an explanation. Did you have a chance to view the itemized detailed charges of that bill online at My Verizon? https://secure.verizon.com/vzauth/UI/Login

-Lasina