My company has been a Verizon customer for 18+ years. We have approximately 60 phones and pay approximately $1600 - $2000 a month. Within the last 8-12 months we have noticed a dramatic decline in service. Our company is a Telecom Contractor specializing in Fiber Optics and all of our work is in the field. We rely heavily on mobile Data and communications. Our company is experiencing rapid growth and is expected to increase staffing by 30% per year. As a contractor, I know that the issue is not infrastructure related, so it must be something else. We are prepared to switch to another carrier unless we figure this degradation out. What can be done to get your Network Ops to look into our account?
Hello, FiberGuy757, thanks for reaching out regarding your account. I'm sorry to hear you're running into an issue with your service and that this is causing you to consider another provider. We definitely appreciate your loyalty and would like the opportunity to help. Since you have a corporate account, please reach out to our Business Operations Team at 800-922-0204 so we can access your account details and further assist you.
-Lauren
I have called and opened both a consumer trouble ticked and a business trouble ticket for loss of service in the area I live in. My wife has an I phone and I have a brand new as of yesterday Motorola phone. Hers is personal and mine is a business account. Both of us have trouble making and receiving calls. WE BOTH only have 1 bar signal and the tower is exactly 1.4 miles from our residence. Others in the community also have seen the signal degradation and yet, here we are, another day, having to complain about it. Most of us no longer have the time and patients to sit on the phone for 30 minutes while your staff type up a trouble ticket for something that VERIZON is never going to even go look at. The tower in question is site id AR06025 FCC ID #1061685 and is in Texarkana, AR 71854. You have such an issue there that most users have to reboot their phones or put them in airplane mode and take back out of airplane mode in order to get handed off by your broke tower to another tower as they leave the "bad" area. What does it take to escalate a trouble ticket. There is a facebook thread that I started last night and it has a pretty good list of VERIZON customers that live in my area that are having the same issue. VERIZON it is not our phones - its your network!!!
We hear you loud and clear. It's worrying to see that yourself, your wife, and other customer are experiencing issues with the service in your area, and we will be more than happy to help. We would like to get more details in order to provide you with precise information. We sent a Private Note to further assist you.~Geo
I spent another 45 minutes on the phone today with Verizon. Verizon wanted my MAC address today? and they also had closed out the first trouble ticket, saying they needed more information. It is not an internet issue. I do not have Verizon for home phone or as an internet provider. Not sure why the ticket was closed out without even a call back. The second ticket remains open but has had no work done against it. It is Verizon NBR000011355093. I was told today that someone with Verizon would call me back once they had the network engineers look into the matter. One can only hope.
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