Hello, I have called 2 times about this issue and Also chatted twice. It is still not resolved. I was told to leave a message and schedule call back time for the department that can fix it. @jj49 had same issue in October.
this is becoming problematic for the associated mobile account. Please resolve this so I can handle the account oversight. Thank you.
Kmc4, thank you for reaching out to us. Allow us the opportunity to guide you on the right path. Regrettably, We do not have access to FiOS accounts from this platform. please Contact our Fios support team directly to further review your options. They can be contacted by following this link https://www.verizon.com/support/residential/contact-us/contactuslanding.htm