I'm having issues with my account. Yesterday was the 1st time I was able to view my bill. I talked with an agent but she wouldn't adjust my bill. I went to a Verizon store today. The agent there called another agent. 1st the other agent said at 1st he would adjust my bill by deducting $50 from my bill and that I SHOULD HAVE CONTACTED them sooner. I told him yesterday was the earliest I Was able to see my bill. He then deducted a total of $107.44 off next month's bill. There is still $107.44 on this month's bill that needs to be removed. I need a number or email address to a Regional manager for Central GA
It concerns us to hear, that you have still not had the credit applied to your account. No worries, lets look into this for you! Is there a particular reason why you were offered these adjustments? DavidR_ZVW
Because when I received my new phone I had to contact a Verizon agent to activate it since my old phone was inoperable. He was supposed to just transfer the old number to the new. He told me he wasn't able to do this. So, he was supposed to issue me a new number, and he did. New number ending in 3344. Then, he was supposed to deactivate the old number, ending in 9870. Which I later found out was never deactivated. When I finally was able to get access to my Verizon account I saw this and contacted Verizon. The agent I spoke with deactivated the 9870 line but wouldn't dismiss the charges stating I waited too long to deactivate that line. But, I contacted Verizon as soon as I was able to view my account. So, next day I went to the Verizon store in Perry GA. The agent called Verizon and told another agent my situation. All being on speaker phone. The called agent, after approximately 45 minutes came back and stated he would only adjust my bill of $50.00. He said because I did not contact Verizon in a appropriate time I was responsible for the charges. Both the agent in Perry and I were surprised. I explained again I did contact Verizon as soon as I was able to get into my account. The agent again put us on hold. Then came back and adjust the July statement of $107. But still said the June statement I would be responsible for the additional charges of $107. because I didn't contact Verizon in a responsible time. The agent in Perry and I were shocked at the other agents response. I don't know what to do other than get another carrier. Now it seems I'm still being shared for the 9870 line.
We are concerned to learn about your recent experience and would like to take a closer to your situation. Please check the Private Note we are sending you.