So, I’ve called 4 separate times and was on the phone between 15 minutes to about an hour each time. The first call, the rep did not process the request but said she did. The second time, the wrong request was processed. The 3rd time, I was told that I would receive a call back and that I should be receiving an email from the “warehouse” about a new device since my device was still within the 30 days and that I shouldn’t have received a warranty replacement. Now the 4th rep is stating that I was given the wrong information and that it was a miscommunication and that I received a warranty replacement. I was promised a new device to replace my brand new device that would not turn on or charge within the 1st two weeks of having it.
We want to provide some assistance with your situation. We're sorry to read that you have called so many times and not gotten the help you need. We will be sending a private message. ~Peter
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