Neighbors network extender
Taylorj
Enthusiast - Level 3

Can you make the new Verizon network extender a closed network? All of our devices are connecting to there's and its been a huge problem!

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27 Replies
Taylorj
Enthusiast - Level 3

I am attaching to my neighbors network extender that she has hooked up to satellite internet. Our speeds have gone down to nothing when we are connected to it and Verizon has said there is no way to disconnect to it. My neighbor doesn't want to put it in closed mode and from it looks like Verizon has the "confirm" button where you can't press it to make it a closed network. The devices instructions lies saying it has a 50ft radius but I'm 172ft away from it and we are connecting to it.  We can not use our phones for  hardly anything and causing my wife to go to another person's house to do work. 

  • We have filed complaints with fcc but it goes no where because we don't have the money or time to file a formal complaint.  I've talked to executive relations and that was a waste of time. Verizon even sent my a nasty certified letter and chose to decide to send the fcc a different letter they wrote.. 
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TelecomTech_Extender
Contributor - Level 2

You have my sympathy. I have a slow DSL connection and weak cellular signal. I bought the Network Extender and it works great, I run it in Hybrid Mode. I have tried for months to get it in to  Closed Mode to work because my neighbors are connecting to it and making my calls drop in and out. They are in the same position you are.

I can put the extender in Closed Mode by using a laptop browser but it doesn’t work after I do that.. It no longer recognizes my phone which is a member of the Access List I set up. My slider for power doesn’t work. I have to turn the extender off and restart it. This hurts my neighbors who are in the same situation as you are. I have posted under this, look up “ Closed Mode doesn’t work.  I take it out of Closed Mode by deleting the access list. This switches it back to open, then it reboots into open mode. Then I set up another access list with my phone and the Network extender goes into Hybrid Mode and it reboots into Hybrid Mode. 

If Verizon made Closed Mode work, your neighbor would save their Satellite bandwidth and you. would no longer connect to it. They would not have to reduce the power..

You have more bandwidth than I do. If you bought a Network Extender, you would attach to it in hybrid mode and would not attach to your neighbors. If Verizon made Closed Mode work then you would solve your problem. You have enough bandwidth to have a working extender. 

Verizon has made a marketing decision instead of one based on technical justification. With more extenders out there, they get “better coverage”. This isn’t true but it helps their marketing plan. It results in people who are dissatisfied because they have one and can’t put it into closed mode, and people like you who are forced by the technology to connect to it because it has the best signal. Verizon is creating a huge problem. because if they come out with a 5G Extender, a single phone from a neighbor could bury the bandwidth of a DSL connection or Satellite Internet.

Taylorj
Enthusiast - Level 3

Exactly!!! I think verizon has done it on purpose where the button does not work. It creates there users to use another user's home wifi instead of there towers.  Verizon has told me there is nothing else they can do.  Its crazy how a neighbor can high jack our phones and we have no way of fixing it.  We have lost so much money and time because we can't use our phones and Hotspot from home. Its been a little better since she said she turned down the signal but we still connect to it.  Its time for Verizon to step up and do what is right. 

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vzw_customer_support
Customer Service Rep

 

Hi Taylorj.  I'm sorry to hear that you're having poor service. We always want you to have the best service at all times. Please send us a private message, so we can assist you further to get the issue resolved.  *Mabell

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Taylorj
Enthusiast - Level 3

We have been down every avenue all the way up to executive relations and Verizon has chosen not to help us resolve this issue.  We can't work from when we are connected to our neighbors extender. The neighbors have chosen not to make it a closed network because they don't have time to mess with it anymore.  Verizon has made this the worse experience.  

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vzw_customer_support
Customer Service Rep

Hi Taylorj! We are sorry to read that, that is not the experience we want you to have, please help us to do the basic troubleshooting on your device, turn off the device remove the SIM, clean the SIM replace the SIM and turn on the device is this problem persist please send us another message. 

 

>Luis

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jav6
Champion - Level 3

@Taylorj wrote:

Can you make the new Verizon network extender a closed network? All of our devices are connecting to there's and its been a huge problem!


If you have a good relationship with your neighbor, you might ask them to try reducing the transmit powerTransmit Power.jpg of the extender's signal.  At least, they could reduce it in steps to see at which what level your devices don't connect, but theirs do where they need it.  This can be done in the extender's SETTINGS.

...Just another VZW customer...trying to offer some assistance...
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Taylorj
Enthusiast - Level 3

Do you know if Verizon got there act together and fixed the "closed" button?

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jav6
Champion - Level 3

@Taylorj wrote:

Do you know if Verizon got there act together and fixed the "closed" button?


Browser accessing the website on my desktop to change the mode doesn't work for me.  Last week, I got my extender into CLOSED mode (found one corner of the CONFIRM button that worked), but now cannot get it out of CLOSED mode.  That corner of the CONFIRM button isn't working now.  My phone (only one I can add to the access list) connects to the extender fine as reported by #48.

...Just another VZW customer...trying to offer some assistance...
vzw_customer_support
Customer Service Rep

 We want our consumers to have the best experience. We would be more than happy assist. Would you please send us a DM?

*Shania

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Taylorj
Enthusiast - Level 3

You think they did it on purpose? If not you think they will ever fix it?  We are about ready to go to court over the issue. There is no way for our phones to disconnect from our neighbors extender.  Verizon gave them the extender knowing they have satellite internet that doesn't support it and now all the neighbors are stuck. 

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vzw_customer_support
Customer Service Rep

Hi, I know how important is to be connected to the 5G Internet. I'm more than happy to help you view the inconvenience you are having. Please send us a private message, so we can gather more details regarding your coverage.

>Bris

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Taylorj
Enthusiast - Level 3

The neighbor gave me the password to the extender and I turned down the power but our phones are still connected to it. I verified to make sure its there extender and it is. User guide says you can make it a closed network but you can't and verizon engineers is no help over the phone. We can't do anything because when we make a phone call , we are right at the line where it continuously connects and disconnects to it. This is like tech trespassing! Haha its crazy how you can't make it a closed network.  Why spend over $100 a month when we can't even use our phones. I've filed a complaint when FCC and a email is heading towards headquarters.  Maybe they will have better luck getting this fixed than I have had. 

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jav6
Champion - Level 3

@Taylorj wrote:

The neighbor gave me the password to the extender and I turned down the power but our phones are still connected to it. I verified to make sure its there extender and it is. User guide says you can make it a closed network but you can't and verizon engineers is no help over the phone. We can't do anything because when we make a phone call , we are right at the line where it continuously connects and disconnects to it. This is like tech trespassing! Haha its crazy how you can't make it a closed network.  Why spend over $100 a month when we can't even use our phones. I've filed a complaint when FCC and a email is heading towards headquarters.  Maybe they will have better luck getting this fixed than I have had. 


How far did you turn down the power?  Did you do a reboot on the extender after turning down the power?

...Just another VZW customer...trying to offer some assistance...
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Taylorj
Enthusiast - Level 3

Turned it down to 20percent

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vzw_customer_support
Customer Service Rep

We appreciate you reaching out to us. We can have our engineers adjust things. You will have to have your neighbor reach out to us. 

 

-Jenelle

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Taylorj
Enthusiast - Level 3

Hello, I am still connecting to mt neighbors network extender.  Does Verizon have a phone that i can set up in options to not connect to it? This device sure does act like a legal jamming device to cause me to use there network instead on mine. They have it tied to satellite internet witch is really slow and I dont have the option to disconnect from it!

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jav6
Champion - Level 3

@Taylorj wrote:

Hello, I am still connecting to mt neighbors network extender.  Does Verizon have a phone that i can set up in options to not connect to it? This device sure does act like a legal jamming device to cause me to use there network instead on mine. They have it tied to satellite internet witch is really slow and I dont have the option to disconnect from it!


All phones will connect to the strongest cellular signal. The only things to try are to see if your neighbor can reduce the signal strength enough as to not reach your house. That can be done via a browser changing the Extenders setting. They could also try turning on CLOSED access mode via their My Verizon website and only putting their phone in the access list. They may have issues as CLOSED mode has been flaky with other users. Also, the Extenders cannot use satellite internet so they must have some other 'slower' internet service. Did you ask them to contact Verizon Support to see what could be done? Do you have WiFi access and have you tried turning on WiFi calling?

...Just another VZW customer...trying to offer some assistance...
vzw_customer_support
Customer Service Rep

We are here to help!

Being able to receive the assistance you need is definitely important to us, and we can lend a hand!

If you take the time to send us a Private Note, you can begin working with a live agent!

We look forward for the message!

*Roberto

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Taylorj
Enthusiast - Level 3

Ide like to hear from Verizon on this one. Yes they turned it down to 30 percent.  It's supposed to only have a 50ft radius witch is false because I'm 180ft away. They do have it tied to there Hughes net witch is sat. Internet.  My wifi internet is slow as well so wifi calling does not work well. We use data and jetpack and it connects to that extender.  The closed button doesn't work. I shouldn't have to rely on my neighbor to make it a closed network so I can use my phone. I get 30mbps before hooking up to there extender.  

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