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Network Extender 4G LTE

richardaknox
Enthusiast - Level 1
โ€Ž11-16-2023 10:10 AM

We recently upgraded our phones from Iphone 8 to Iphone 12 and discovered we now have poor signal quality at our house since they have not upgraded the nearby towers. Verizon sent us a Network extender 4G LTE, which we installed and plugged into our WOWWay internet modem and it initialized just fine and seemed to work right off the bat. But, we started noticing that we will receive calls were we can hear people, but they can't hear us and it would take up to three call backs before we could finally hear them and they heard us. This is occurring all the time now and we don't know what is going on or what to do to fix it.

Anyone else having the same issues? 

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vzw_customer_support
Customer Service Rep
โ€Ž11-16-2023 10:14 AM

We know how important it is to make sure you stay connected, we'll be glad to help out. Do you have a hardwired connection for your router? What are the speeds you get with your home internet?

~Freddy

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richardaknox
Enthusiast - Level 1
In response to vzw_customer_support
โ€Ž11-16-2023 10:29 AM

Yes, the connection is wired directly into the modem and we have the highest speed the internet provider offers and that is 1.2 GB.

 

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richardaknox
Enthusiast - Level 1
In response to vzw_customer_support
โ€Ž11-17-2023 05:31 AM

I had to reboot the Verizon network extender again this morning, after attempting to make a call. The person I was calling could here me, but I could not hear them.

 

There was also an alarm code.

richardaknox_0-1700227858507.png

 

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DukeRaoulDuke
Newbie
โ€Ž03-01-2024 11:51 AM

Same issue here. Did you ever get resolution?  This is killing me!

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