Network Extender with prepaid question
UNDERWDJ1
Enthusiast - Level 2

Ok. First off I know the network extender doesn't work with prepaid plan.  Here's another scenario.  Our son lives in the house with us and has a regular verizon plan with a network extender.  So is our prepaid phones not supposed to work with the network extender in the house even though its not with our prepaid plan?  if not or maybe not work as well as if we had a regular plan how would this extender of our son's know we are prepaid and not give us as good service or is it built into the prepaid phones? I believe there is a difference so really want to know how this works. 

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Re: Network Extender with prepaid question
vzw_customer_support
Customer Service Rep

Hello, Far as the Network Extender, it will not work for a Verizon prepaid plan.

*Jonii

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Re: Network Extender with prepaid question
UNDERWDJ1
Enthusiast - Level 2

That I understand.  Thank you.  However that was not my question. 

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Re: Network Extender with prepaid question
vzw_customer_support
Customer Service Rep

The prepaid lines are not provisioned to work with network extenders. The extender would only connect with postpaid lines.

*Gavin

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Re: Network Extender with prepaid question
SynthpopAddict
Contributor - Level 3

Won't go into the details, but Verizon uses a different numbering system for prepaid and postpaid accounts.  So the network extender must be detecting what is connecting to it and if it recognizes it's a Verizon account, will check somehow.  Since the prepaid account numbers are different, it won't let you in since it can tell.

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I'm not a Verizon employee, just another customer trying to help.
Re: Network Extender with prepaid question
UNDERWDJ1
Enthusiast - Level 2
  • Synthpop Addict thank you so much! Finally!  Someone that gets what I'm asking.  Well actually didn't really expect a real answer from a Verizon representative. Seems there's a lot they are not allowed to give correct answers on so they give you the answer you already know to appear helpful.  Boy could I write a book after all these years. It seems we are benefitting some from the extender since we have full bars of service most of the time. There are times we have perfect service. Can talk for a long time with no problems then the times that no one can understand a word I say. Last time that happened we restarted the extender & my phone then everything is perfect again.  It's like it's hit or miss whether it's helping so wondered if it is not supposed to work at all because it can tell we are prepaid or is it just small benefit from it.  Before we went prepaid last year we had an extender of our own through our regular plan with no issues and our son seemed to be benefitting from it at the time even though he was using cricket at the time. Oh and when I call #48 to check if I'm under network extender services  it does say that I am.  Sorry didn't mean to get so lengthy. Thanks again for your answer! 
Re: Network Extender with prepaid question
SynthpopAddict
Contributor - Level 3

Wow, that's interesting.  I guess the extender isn't constantly verifying if you're supposed to be able to use it, or it depends on how you're using it.  For Wi-Fi services using data, I'd have to think anything should be able to get to Wi-Fi via the extender because that's like when I use my cable ISP's Wi-Fi to do big downloads on my phone (I am prepaid as you are, so my cellular data is often slow).

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I'm not a Verizon employee, just another customer trying to help.
Re: Network Extender with prepaid question
jav6
Champion - Level 3

@SynthpopAddict wrote:

Wow, that's interesting.  I guess the extender isn't constantly verifying if you're supposed to be able to use it, or it depends on how you're using it.  For Wi-Fi services using data, I'd have to think anything should be able to get to Wi-Fi via the extender because that's like when I use my cable ISP's Wi-Fi to do big downloads on my phone (I am prepaid as you are, so my cellular data is often slow).


Except the Network Extender DOES NOT provide a WiFi signal (only a cellular signal) so WiFi services would NOT be available to a cell phone connecting to the extender.  As for whether a 'prepaid phone' should be able to use the cell signal generated by the extender, this needs to be clarified by Verizon agents.  It could be the server being contacted via the internet connection checks the phone number connecting and might restrict its service due to being prepaid.  However, I'm not sure why it should be restricted as anybody connecting to extender are charged on THEIR account at THEIR rates for those calls and NOT the extender owner.

...Just another VZW customer...trying to offer some assistance...
Re: Network Extender with prepaid question
SynthpopAddict
Contributor - Level 3

Thanks for the clarification @jav6 !  I've never used a Verizon network extender and thought it would be different; appreciate learning something new.  Makes you wonder how the OP is ever getting to use their son's network extender then, because there is no way to charge the OP's prepaid account for the use?  They were saying sometimes it works and other times it doesn't.  Unless maybe the extra use is somehow going to their son's postpaid account, or, @UNDERWDJ1 's old postpaid account is getting billed for the extender use...

If service is fluctuating where sometimes there's enough signal for calls to be OK and other times calls are dropping out, sounds like a problem with the cell towers being maxed out and not being able to generate enough signal to all the devices trying to connect to it at that time, or else there's something in the way absorbing some of the signal?  So maybe the phones in question aren't actually using the extender at all, it's just service being spotty.

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I'm not a Verizon employee, just another customer trying to help.
Re: Network Extender with prepaid question
vzw_customer_support
Customer Service Rep

Hey there. I know how important it is to make sure we get the most out of our Network Extenders. The purpose of this device is to boost the distance that your device can connect to it by placing a cellular tower in your home. Can you verify that all of your devices connecting to your extender are current and up to date? *Kris

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