Network Unavailable when sending group text messages on flip phone
hassshep1
Newbie

Recently sending text messages to groups of contacts or pictures takes 20 minutes to HOURS to go through.  Using a Kyocera E4610 flip phone.  Text messages to single contacts goes through normally.  I get a "Network is Unavailable" message when trying to send messages.  Same problem on two similar flip phones, mine and my wife's.  Never had the problem in the past several years.  The local Verizon store replace the SIM card with no solution.  Full content of the message is:

"Network is unavailable.  The message will be sent when the network is available or over WiFi if you are subscribed to Integrated Messaging." 

Any solutions?  Dec 22, 2022

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Re: Network Unavailable when sending group text messages on flip phone
vzw_customer_support
Customer Service Rep

Hello there hassshep1 and thank you for reaching out to us regarding this matter. We can understand your confusion surrounding this matter and we are here to help make sure all of your messages are delivered successfully. When trying to send a picture message, does the message go through when sending to just one contact or does it not still go through? Do you recall any changes happening with your plan or services around the time this issue began?

-Candice

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Re: Network Unavailable when sending group text messages on flip phone
hassshep1
Newbie

Thanks, Candice –

Sending picture messages to my email account alone is inhibited by this “Network unavailable” problem.  Just yesterday I sent several individual pictures from the Gallery on my phone to my email.  The first one went through in a few seconds to show up in my email. The next few, sent just a couple minutes later, took 2 hours.  Another batch later in the day took 20 minutes.  This was both single pictures and in a couple cases multiple pictures at once.  The Verizon store had checked to see if there were any changes to my service and found none when they replaced my SIM card and re-set my connection.  This problem occurs in a variety of locations, and in locations where I have had no problems in the past, so “signal strength” may not be part of the issue.

 

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Re: Network Unavailable when sending group text messages on flip phone
vzw_customer_support
Customer Service Rep

We'd be more than happy to assist with your concerns. Send us a Private Message to continue.

 

 

*Whitney

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Re: Network Unavailable when sending group text messages on flip phone
vzw_customer_support
Customer Service Rep

The issue may be with the phone itself. Can you provide me the make and model of your phone? I will need to check the device specifications.

 

*Whitney

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Re: Network Unavailable when sending group text messages on flip phone
hassshep1
Newbie

Whitney - The problem with sending group text messages and photos is occurring on both my flip phone and my wife's flip phone. Mine is a Kyocera E 4610, and my wife's is a Kyocera S 2720. The SIM card has been replaced on both, and they still are un-useable when communicating by text to groups. Messages take forever to get out, and incoming ones from another party also may take HOURS to show up on our phones. Recently I received a "text" from my wife that was a grayed-out block with the words DOWNLOAD, yet she had not sent anything to me. Getting weird.

 

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