Network extender

Keekeeo5
Newbie

If I have my own network extender ,do I have to register it ? if so , where is this info hidden ? Thanks 

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2 Solutions
SynthpopAddict
Champion - Level 2

Yes, you need to have any extenders or signal boosters registered.  A Verizon agent has to do the registration for you as there aren't any website links which work for you to do it yourself.

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I'm not a Verizon employee, just another customer trying to help.

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jav6
Champion - Level 3

@Keekeeo5 wrote:

If I have my own network extender ,do I have to register it ? if so , where is this info hidden ? Thanks 


What make/model network extender do you have?  If it is supported on the Verizon network then, as @SynthpopAddict posted, yes it needs to be registered.  You call Verizon support and ask for technical support to get the device's MAC ID added to your account.

...Just another VZW customer...trying to offer some assistance...

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3 Replies
SynthpopAddict
Champion - Level 2

Yes, you need to have any extenders or signal boosters registered.  A Verizon agent has to do the registration for you as there aren't any website links which work for you to do it yourself.

-------------
I'm not a Verizon employee, just another customer trying to help.
jav6
Champion - Level 3

@Keekeeo5 wrote:

If I have my own network extender ,do I have to register it ? if so , where is this info hidden ? Thanks 


What make/model network extender do you have?  If it is supported on the Verizon network then, as @SynthpopAddict posted, yes it needs to be registered.  You call Verizon support and ask for technical support to get the device's MAC ID added to your account.

...Just another VZW customer...trying to offer some assistance...
vzw_customer_support
Customer Service Rep

It is always good to know your options. As long as the extender is compatible with our network, we can help out wit registering it. Do you know the extender information?

~Freddy