Never Told that Trade In Credit is Spread Over 36 Months
austinp19
Enthusiast - Level 1

I went to a Verizon store and the guy talked me into trading in my PIAD OFF phone and getting a new phone. I was told  I would be getting 700 dollars credit towards the new phone and I would owe 500 which I would pay monthly along with my service. I didn't want to be under contract so I talked to employee about paying off the remaining 500 and the employee told me i should wait 2 months to do that. I agreed. Now I go and try to pay it off and I owe the full amount because I WAS NEVER TOLD THAT THE CREDIT IS SPREAD OVER 36 MONTHS! So now im locked in owing the full amount and I cant use my credit towards it. Idk who else to talk to I've been on numerous chats and phones as well as in store and told I'm out of luck. Who else can I talk too to try and get a resolution! ALSO I WAS GIVEN ADVICE ON HOW TO MAKE SWITCHING TO T MOBILE EASIER HAHA.

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Re: Never Told that Trade In Credit is Spread Over 36 Months
vzw_customer_support
Customer Service Rep

Hello, Austin! We are dismayed that you were not given the full disclosures about the way our discounts work. Over the period of 36 months, a credit of about $19.44 will subtract from the device payment each month. If we can answer any questions about this, please feel free to send us a Direct Message so that we may better assist you! 

*Lisa

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Re: Never Told that Trade In Credit is Spread Over 36 Months
NomadicPancakes
Enthusiast - Level 1

I had a similar issue that I'm trying to fix. Though from your comments, it sounds like I'm out of luck. A few months back I traded in a Galaxy S20 Ultra for a Galaxy Z Flip5. I got several emails saying I qualified for a fully free trade in. I decided to swing by a Verizon store and the sales guy said the same thing. Assured me it was totally free, straight swap. Tbf that's my bad for not reading every word of the "receipt" he had me sign, but the shady tactics are why I was reluctant to begin with. I went to check my bill today and saw the installment plan situation. Is there any way to resolve this? I don't pay anything for my phone, it's an even trade in credit to phone payment each bill! Why can't they just do a clean trade in? It's this type of business model that is pushing people to other services 🙃

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Re: Never Told that Trade In Credit is Spread Over 36 Months
vzw_customer_support
Customer Service Rep

NomadicPancakes, we understand wanting to get the best deal when purchasing your device. You do have the ability to pay off your device at any time, however, in order to receive the full value of a trade in promotion the promotion would apply monthly alongside a device payment. We hope this answers your questions regarding device promotions. 

-Andi

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Re: Never Told that Trade In Credit is Spread Over 36 Months
runverferth
Enthusiast - Level 1

Why does the credit have to be spread out over 36 months? Isn’t that the same as locking us into a contract? Why can’t we get the full credit when we get the phone?

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