I was told last year that I was eligible for a promotional discount since I wasn't interested in upgrading my phone. This is the problem with automated bill pay, I never paid attention that it was never applied. Now, when I see that it wasn't applied, I'm told that the promotion has ended.
I'm pretty [Removed] sure that if I had a discount that was to run for 1 year, you would be right there on the 13th month to discontinue it.
When I brought this up in chat to your support, I was passed to three different support people; the last of whom, did nothing but 'update my account notes'; give me the customer support line; and terminated the chat (text below). Of course when I called the 800 number, they don't have the notes. There is nothing liek being passed around from one support to another wasting my time, to really pass me off.
In my opinion, your people informed me of a discount, but never applied it to my account. You owe me that discount for the period that the promotion ran.
Your $25 "inconvenience allowance" offered by your phone support is hardly going to keep me as a verizon customer. Nothing irritates me more than the feeling of being cheated. Worse that it is due to your own incompetence.
Sprint makes a very strong case for switching plans. Let's see whether you value me as a customer. If I don't get a satisfactory response by next billing cycle, May 2017, I'll go the hassle of switching.
Paul[Removed]
[Removed]
inappropriate content, chat transcription, and personal information removed as required by the Verizon Wireless Terms of Service
Message edited by Verizon Moderator
Here is another post from December of a person with the same problem.
Did you finally get your credit? I also had a chat with Verizon and was told my problem was escalated and I would see a credit in two hours. As usual, nothing happened.
Did they finally fix your credit?
I had promo for the year back in March 2023 but the promo never applied. I called every month fustrated and them telling me it was to be fixed. Finally, in June i talked to…. i dont even know who, for they passed me around and gave me different numbers to call as well. He assured me it was going to get fixed not only did i get credit bacl for paying for the internet each month, he told me he was going offer me a 2nd, 12 months of internet on them. He also assured me that it would be noted and i would have no other problems. Well a year later and im having the same problem. My call even got escalated to a manager that never gave me his name. And he supposedly read all the notes in my account from all last year before he got on the call with me. There was no way he could of read all that that fast. Well he said theres no documentation and that he cannot honor it. This bites. I cannot do anything because the last years manager in June never gave me anything to go on. No name no email. Its just sad. This is the 3rd big issue ive had with Verizon and after my equipment is paid off im switching elsewhere. These people have no regard for costumers or promises.
VegasK, broken promises really don't lead to great experiences and we want to make sure we repair any damage that was done. The last thing we want is for you to feel like you need to leave the Verizon family due to these issues. We're sending you a Private Message so we can make sure we take a look and do everything we can do to help you.
~Jesse
Thanks Jesse you sent private message and i replied and no response was noted by you. How can i speak with you directly to avoid repeating myself over and over. You are welcome to call anytime
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