New Mobile App - Missing Key Features
temats
Newbie

Thank you for updating the Mobile TV app. It has resolved several issues with playback and crashing, and has a more modern UI. However, it is missing KEY FUNCTIONALITY which was available on the previous app and is core functionality on the cable box. I HAVE THE LATEST VERSION.

1) Watching DVR ALWAYS restarts the entire program no matter where you are.

---On the cable box, the default is to resume with the option to Restart. 

---On the previous app, it would resume. (I do not recall if there was a 

2)  You cannot see the time when you move the slider forward and/back to try and fast forward or rewind. This is KEY functionality on both the cable box and previous app.

Combine this issue with #1 and it take a LONG time to try and figure out where you were when you paused a show.

3) When you look at shows from My Stuff, there is no description of the show! 

---On the cable box, this shows and the user can press Info for even more information.

---On the previous app, this showed.

Use Case: I record WWHL nightly and want to see who the guests are to decide whether to watch. I now have to actually start the show and then wait to see.

I am happy to be part of a user community that can test new apps and features. I rely heavily on the Mobile TV app.

Stacy Metro

[email address removed per the Verizon Terms of Service] (MD)

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kh-taylarie
Khoros Partner
Khoros Partner

Hi temats,

Your issue has been escalated to a Verizon agent. Please check
your Private Messenger Inbox for a message from a Verizon Support agent. You can find
your Inbox by clicking on the envelope icon next to your avatar at the top right corner of
this page. Response times may vary. Please continue to check your Inbox for a reply
from a Verizon agent. Please direct all correspondence concerning your issue to the
agents who will be assisting you privately.

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