New dead zone on reston, can’t get calls

Jk1800
Newbie

I live at the harrison in reston just east of reston town center. I used to get good service, but in the last month can rarely get more than one bar of service. I can’t receive calls and can rarely make outgoing ones. The minute i go further east, my signal works again. Please help!

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vzw_customer_support
Customer Service Rep

We appreciate you bringing your service concerns to our attention, we want to make sure you get the best service availible to you. Have you noticed a significant difference between indoors and outdoors? Has the phone been restarted or any other changes that align with this? 

-Melissa

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Jk1800
Newbie

It happens when i am in my apartment or on the east side of the building outside. It’s not my phone, because i have a great signal everywhere else

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