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I live at the harrison in reston just east of reston town center. I used to get good service, but in the last month can rarely get more than one bar of service. I can’t receive calls and can rarely make outgoing ones. The minute i go further east, my signal works again. Please help!
Solved! Go to Correct Answer
Resolution Update: By partnering with support we confirmed at the time there was a network issue. If there is a network issue at the time, it can affect calls, text, and data. The best place to check on the status of the network for your area is here: https://www.verizon.com/support/check-network-status/
If you still need any assistance or troubleshooting, please contact us for support.
-John
We appreciate you bringing your service concerns to our attention, we want to make sure you get the best service availible to you. Have you noticed a significant difference between indoors and outdoors? Has the phone been restarted or any other changes that align with this?
-Melissa
It happens when i am in my apartment or on the east side of the building outside. It’s not my phone, because i have a great signal everywhere else
Resolution Update: By partnering with support we confirmed at the time there was a network issue. If there is a network issue at the time, it can affect calls, text, and data. The best place to check on the status of the network for your area is here: https://www.verizon.com/support/check-network-status/
If you still need any assistance or troubleshooting, please contact us for support.
-John
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