A user on my account needed a new phone and went to the store to get it. I spoke to an employee and gave my permission to use an available upgrade on our account to allow this to happen. When reviewing the paperwork I was sent this employee also allowed this user to add an Apple Watch and attached a new phone line to the account without my permission. How do I get this Apple Watch and new line off of my account?
Hello, kmk54, thanks for reaching out in reference to this recent purchase. Can you let us know when this purchase was made? Are you able to return the watch to the store?
-Lauren
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