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New voicemail upgrade deleted saved voicemails w/o warning
lauriebk
Newbie
‎06-01-2014 07:50 AM

I had very sentimental voicemails saved that were deleted (w/o warning) with the new upgrade. Is there any possible way to retrieve them? Any help is much appreciated.

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vzw_customer_support
Customer Service Rep
‎06-03-2014 07:56 AM

I know how important this voicemail is to you and I definitely want to ensure that we're able to look into retrieving the voicemail. May I ask for your zip code this will help determine the mailbox access number that I will need to provide you. If you're part of a migration process you may have 30 days to access old voicemails.

YosefT_VZW
Follow us on Twitter @VZWSupport

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vzw_customer_support
Customer Service Rep
‎06-03-2014 07:56 AM

I know how important this voicemail is to you and I definitely want to ensure that we're able to look into retrieving the voicemail. May I ask for your zip code this will help determine the mailbox access number that I will need to provide you. If you're part of a migration process you may have 30 days to access old voicemails.

YosefT_VZW
Follow us on Twitter @VZWSupport

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Stephanie-Rocks_
Enthusiast - Level 3
‎06-28-2014 05:56 PM

Did you ever get this resolved?

Hopefully, Verizon was able to provide you with a Voicemail Access number.  Then, you could use a website like www.SaveMyVM.com to permanently save them.

~Stephanie