No Service

[SRN311]

My husband and I have no service at home. I know my service isn't cut off, but I'm not understanding why I can only make emergency calls.

[Millertyme80]

Massive outage nation wide. Millions of people don't have service right now including me. I live in Vegas. 

[Csanudo]

I’m in CA and we also have the same issue. 

[dcbuddycat]

Absolutely YES.  No electricity, no water…. — AND NO PHONE!   Can’t call my insurance company  -  dropped calls, can’t receive text with acct verification code!  Devastating storm damage and Verizon network is “not available in your area” 90% of the time.  I’m disgusted!

[Supersonics20]

OnlybSOS still afyer 5 hours! What's going on ?

[vzw_customer_support]

Help is here! A few days ago, we experienced an outage. I see it has been a few days since you posted this and the outage has been resolved. Are you still experiencing issues? Please be sure to restart your phone with Wi-Fi to ensure the phone connects to the network as the device cannot connect if Wi-Fi is still on.   

-Natasha

[Linds6]

Been stuck in SOS for 5 hours. Location- Colorado

[duryea23]

stuck in SOS—location Los Angeles

[vzw_customer_support]

Help is here! A few days ago, we experienced an outage. I see it has been a few days since you posted this and the outage has been resolved. Are you still experiencing issues? Please be sure to restart your phone with Wi-Fi to ensure the phone connects to the network as the device cannot connect if Wi-Fi is still on.   

-Natasha

[vzw_customer_support]

Happy Wednesday! A few days ago, we experienced an outage. I see it has been a while since you posted this comment and the outage has been resolved. Are you still experiencing issues? Please be sure to restart your phone with Wi-Fi off to ensure the phone connects to the network.

Let us know how it goes.

~Gilbert

[jemizasi]

My phone is bricked. I’m stuck in SOS mode and the only solution is calling Verizon or using their chat bot. I can’t make any calls, even to Verizon, not even to the *611, and the chat bot only answers with the typical troubleshooting measures, none of which work. When is Verizon going to get this fixed?

[vzw_customer_support]

One of our main goals is to keep you connected, and we are concerned to learn that you are experiencing issues. To better assist, tell us a little more. When did it start? What model is your device and is the software up to date? Are you having problems indoors or outdoors?

~Maria

[R41]

No service since around 9am EDT. Somehow my wife, on our same account but with a different device, has full service and use of her phone. Doesn't help me since my work revolves around my phone. Any update on when this outage will be fixed?

[mturner79]

No service over here since 8am, Phx Arizona. My daughter has been able to use her phone and is on the same plan as me. Very frustrating! 

[khruza44]

Out of the blue, I'm getting this error message when I try to place outbound calls.

[Mamashustle]

I have this issue also and they won't fix for me. I still trying to get them to give me answers. 

Their website isn't working also. They owe for non-services recieved. This is a consistent issue. 

[Kieltylacey]

Same both my Verizon phones aren't working and I can't use it to get a hold of anyone

[vzw_customer_support]

Hello, Kieltylacey. Help is here. A few days ago, we did experience an outage but has now been resolved. Please let us know if you are still experiencing issues as we are here to assist. 

-Natasha

[Millertyme80]

They are having a massive outage nation wide. Millions of people dont have service. It's not just you. 

[vzw_customer_support]

Oh, wow! Dealing with tech issues can be overwhelming, especially when it affects your calls. Verizon is here to help. Let's gather more info.

When did the issue start? What recent changes have you made? Who else is experiencing this issue? Aside from the calls, any other problems?

~Gilbert

[viewofthemountains]

Our phone service has been down since at least 9:00 this morning (it's now after 1:30). We have 3 phones - the 2 that are in San Diego at this time are both out, the 1 in PA seems to be working. We need our service. When will we be back up and running?