No cellular services with full signal bar!
Vzwfamilyplan123

 Hi Community!

Something disturbing happened to me recently. Since last Friday, I lost all of my cell services including calls, texts, and internet, while the signal bar is full under 5G  UW / 5G / LTE. 

I have contacted Verizon and their advanced technicians multiple times - they helped me reset my phone, re-provision my network on Verizon side, switch from physical SIM to eSIM, transfer from SIM 1 slot to SIM 2 slot…basically everything. Unfortunately, none of those worked. The service were restored for a few minutes after reset / reboot, and then it went dark again every time. 

I took my phone to Apple Store and ruled out the possibility of my phone being defective. I tested the cell services in NYC, and the irony part was that it worked very well in NYC. So it led me to think if this is a area-specific problem, rather than an individual case on the user end.

 

For your information, my phone is iPhone 13 and I live on Dudley st, Jersey City, NJ 07302.

 

Can someone please help me on this - really eager to solve the problem! 

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Re: No cellular services with full signal bar!
vzw_customer_support
Customer Service Rep

Hi there! We do want to help the best we can. Does this only when home?

*Heather

Re: No cellular services with full signal bar!
Vzwfamilyplan123

Not only at home, I noticed probably no services on my phone (still full signal bar) for two or three blocks. 

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Re: No cellular services with full signal bar!
vzw_customer_support
Customer Service Rep

Which iOS Version do you have installed on your phone? Does it always start to work for a bit after restarting?

 

-Christopher

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