No coverage during power outages
Bchilds
Newbie

Whenever I lose power, which is far too often unfortunately, I also either completely lose mobile coverage or speeds are sooooo significantly reduced that my data plan is basically useless. This is really upsetting as I really need service  in these moments to learn what is going on and to communicate with loved ones. Is there a way to check on the status of generator/back-up supply (or lack thereof) in my area? 

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Re: No coverage during power outages
vzw_customer_support
Customer Service Rep

That's a good question, Bchilds. Such information is not something that is generally accessible to the public. Though we do always want to make sure you're getting the best data speeds possible! We're sending you a Private Note, so we can take a closer look at what's happening with your data. Power outages should have no bearing on your data speeds.

 

*Chance

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