I have been with Verizon in the past and had a great experience with the service provided and with the customer support and overall experience. I recently came back to Verizon got talked into a iPhone 13 Pro max, this was a week before the 14 released, I called wanting that phone. I was told I could switch later if I wanted.
I was also talked into a watch, was promised a bunch of discounts and what not.
I start noticing no service or 1 maybe two bars everywhere I go, Downtown ,country roads, my neighborhood, everywhere. I pay for the most expensive plan, really donโt even need the plan I have but again I was told it was the best deal. I have tried to call about the service and also to try and change my plan, my thoughts are if I am getting this incredibly bad service why have the best plan? Only time Iโm able to use my device is on Wi-Fi, so I again have called many times and have had horrible experience of being treated badly or getting agents from India that either canโt understand me or I have no clue what they are saying. Hours wasted getting no where.
advanced support tech agents have been stumped and have no idea what to do, and no solution for me. So I try and talk to a manager, and nothing is done and transferred again.
Today was the last straw, I called and immediately the agent was confrontational and clearly shouldnโt be allowed to have access to personal accounts, he says let me try something and he starts saying hello, hello, I know he can hear meโฆ.
This was a thing Iโm call center agents do when they donโt want to get in trouble for hanging up.
I managed at a call center before when I was youngerโฆ.
anyways he continues, and I got a call back I could hear nothing and nothing was saidโฆ. Other than me saying hello multiple times.
And again, clearly this was the agent playing games.
seconds after my 1 bar goes to SOS, coincidence highly unlikelyโฆ. Again I get 1 bar, rarely do I get SOS, never happened in this area beforeโฆ. City area. So I get on chat when I get home, get passed around, the agents ask for my imei which I would hope they have on file, she says itโs missing I need it to be able to reactivate the lines -(phone/watch)
So confirming again the agent on the phone clearly did this, again I was not rude. But at this point Iโm doneโฆ.
the agent transfers me to a manager, I tell both of these people everything and nothing was said from the manager other then have you tried restarting your phone and or try other troubleshooting. I simply tell him I work in IT, network engineering and have many certs with Apple and Samsung among others, yes I have done everything I can on my endโฆ.
I get transferred again to a tier 2 tech, and I was told sorry this is a known problem and we are working on it, I ask so you canโt provide the service promised from the start of the contact?
Is it fair for a customer to be paying a premium above other options for below if not the worst service Iโve had.
Along with being told to deal with it, continue to pay and nothing will be done?
I hate having to deal with this, and waste time, but Iโve tried everything and nothing has been done, up until this point I didnโt even ask for credit or whatever.
What would you do?
current no service, phone says set up cellular serviceโฆ
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