I traded in my old phone in October 2021, sent it in and Verizon received it November 8,21 and estimated value at $1000. It’s now February 20, 2022 and I’ve called Verizon numerous times and spoken to several agents who all state they will fill out a form and my credits will be applied in 8-10 business days. I then had to call after waiting 10 days and be told the trade in department denied the trade in and they never even attempted to contact me.
Ugh, I hope you get this resolved verizon_jerry. We had a similar issue.
We always want the trade-in process to go smoothly! I'm sorry to learn about what happened, and I'm here to help. Sometimes our emails go to spam folders, have you checked spam and junk email files? Please let us know, thanks in advance!