The purchase of our new phone last December with Verizon has been a DISASTER!!!!
Back on December 20, 2022, my husband and I took advantage of the Apple iPhone 14 BOGO promotion. We purchased a new iPhone 14 for myself, a new iPhone 14 ProMax for my son, and a Samsung Galaxy S22 Ultra for my husband. At the time of our purchase, we received my iPhone 14 and my husband's Samsung Galaxy S22 Ultra. My son's new iPhone 14 ProMax was out of stock at the store and had to be ordered. My husband and I traded in both of our phones at the time of purchase and are receiving trade-in credits.
On January 4th we went to our local Verizon store and picked up my son's new iPhone ProMax and mailed it to him in Virginia Beach where he was on assignment at the time. He went to a local Verizon store in Virginia Beach and had his current phone number with T-Mobile ported over to the new phone and gave them his old iPhone 12 ProMax Gold 128 GB to receive his trade-in credit of $1,000. Over the next 2 months, my son had many issues with his phone in reference to receiving calls, texts, etc... My son travels all over the US for work. He went into several Verizon stores for assistance for his phone and was also told he had to call customer service. When he did call the phone would work for a couple days then he would have issues again. At the beginning of March, I realized there must be an issue with the phone not being ported over properly because my credit card was charged again by T-Mobile. I called Verizon and the issue was finally resolved. Unfortunately, due to Verizon not porting it over properly, I had to pay an extra $165 to T-Mobile.
While all this is going on I am also calling Verizon customer service to find out why our account is not receiving the monthly BOGO promotion credit of $27.77 ($1000/36) for one of the iPhones we purchased. Secondly, we are also not receiving the Trade-in credit of $27.77 ($1000/36) for my son's iPhone 12ProMax Gold 128 GB. I am assured by the customer service representative that it will be taken care of.
I have called Verizon every month since we purchased these phones and have been assured by customer service that the issue is resolved and will be corrected on my next bill. As of today, my bill is still not correct. Verizon has issued me 12 bills and still cannot get it correct. I spend hours every month calling Verizon trying to sort this out with a Customer Service agent. I should not have to do this. I am self-employed and time is money to me. When I am on the phone dealing with this issue I am not getting paid. We are at the point now where we feel we should file a complaint with the FCC. Does anyone in this community know how to contact someone in the corporate office to get issues like this resolved?
Hello, mwarby96, we want to help ensure that you receive your promotional credits. So we can best assist, we will be reaching out via Private Note.
-Lauren
Did you find a way to contact the corporate office and not customer service who does not follow up or thru?
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